1UP story: “Rumour: “Massive Layoffs” at Canadian Studio Silicon Knights, October 2011

A story for gaming website 1UP; my first for them. Excerpt below.

Rumor: “Massive Layoffs” at Canadian Studio Silicon Knights

Sources tell us the team has shrunk from 97 to 25 employees.

All but 25 staff at the Canadian video game development studio Silicon Knights have been laid off, according to sources close to the company.

Silicon Knights has not officially confirmed the cuts, but two credible independent sources contacted us with the information over the weekend. One wrote that “Silicon Knights has had massive layoffs. They are now down to a core staff of 25 people.” The other said, “It may interest you to note that SK laid off all but 25 employees today.”

This outcome follows the St. Catharines, Ontario-based studio receiving three recent funding grants, totaling CDN $8 million: $1 million in 2008, invested by the Ontario Media Development Corporation, $4 million in 2010 via the federal government, and most recently, $3 million in July 2011 via the Ontario government.

Silicon Knights president Denis Dyack stated in July 2011 that the CDN $3 million investment would allow the company to improve its technology, hire 80 new people while keeping 97 current jobs and allow the company to become “self sustaining.” We do not know at this stage what went wrong, nor how the studio’s payroll has shrunk from 97 to 25 in three months. A source says, “I heard they laid off all of HR including Denis’ wife,” in reference to Joanne Dyack, SK’s director of human resources.

On October 26, another source told 1UP that “you might want to keep an eye on SK in the next few days. If you were connected to many of SK’s directors and producers on LinkedIn, you would be noticing a very disproportionate amount of CV updating and connection-making activity. And yes, I have heard that the worst is happening. Stay tuned.” Silicon Knights’ publicist responded that same day, saying “Silicon Knights is not shutting down and no layoffs have happened at this time.”

For the full story, visit 1UP. Expect more stories concerning Silicon Knights in the near future.

Interviewed by Bianca Valentino about freelance journalism, October 2011

Brisbane-based music journalist and zine maker Bianca Valentino has posted a long interview with me on her blog, Conversations With Bianca.  Here we speak about freelance journalism, interviewing, and goal-setting. Excerpt below.

Interview: Andrew McMillen on Freelance Journalism In Australia, Writing & Interviewing

To me Australian journalist Andrew McMillen is without a doubt a success. His work has been published in/for Rolling Stone Australia, The Weekend Australian, QWeekend, Mess + Noise, The Vine, Triple J Mag, The Courier-Mail, Australian Penthouse, Gamespot, BrisbaneTimes.com.au and Junior. Andrew has managed to make freelance journalism in Australia pay the bills, not an easy task! Here Andrew and I discuss interviewing, challenges facing freelance journalists in Australia, his career goals and aspirations as well an insight into how he’s made writing a full-time gig. I give you a chat with two writers that deeply care about their craft…

I get a little nervous before my interviews, just a little. Good nerves though I think.
ANDREW MCMILLEN: Ha, you know Neil Strauss told me the same thing which I think is fascinating because he’s pretty much at the top of his game yet he still feels that way. He told me it is because of the expectations that he puts on himself to do the best interview that that person has ever done. Obviously if you are talking to some of the most famous people in the world then that is a pretty tough ask most of the time.

Do you get that way yourself?
AM: Yeah, in the moments leading up to an interview. On the phone it’s usually worse because of that anticipation – you’re walking around in the morning or whenever it is and you know it’s coming up ’cause it’s in your schedule and you know you’ll be fine once you start doing it but it’s just the planning and waiting that increases my anticipation for it. Once you’re actually in the moment I find that you’re fine.

There have been moments in my interviewing career where I have had almost a constant anxiety attack throughout the whole interview and then because I wasn’t in the moment when I got off the phone I was like, damn! I wish I hadn’t been so worked up I didn’t see the opportunity to ask an awesome question.
AM: Do you think that came down to a lack of preparation on your part?

No – I was suffering from panic attacks and anxiety at the time – I do more research than anyone else that I know for my interviews and with a lot of people I interview I have long-standing relationships and friendships I’ve built up with them over our careers, sometimes a decade or more. At times when I’ve done interviews I get an almost out of body experience or it’s almost a trance like state. I can’t quite explain it. I’ve had some amazing experiences and connections interviewing. I really, really care about what I do.
AM: Yeah, wow! For me a big part of it for me is being present in the moment. You’ve got your list of questions in front of you that you want to get through but you should be willing to go with what they want to say and change in direction if need be. I’ve done interviews where I have lots of stuff prepared but then I only get to ask three or four questions and the rest of it is made up on the spot because they go off on some tangent which interests me and then I push them on that and go down an entirely different path. Some of those interviews have been some of the most enjoyable interviews I think, the ones which don’t go how you planned at all. I think that comes down to being versatile and being able to change it up on the spot.

I’ve had some interviews where I’ve had a list of 50 questions and pretty much not even asked one of them. I also have notes on hand as well as questions. I did an interview with Dr Know from the Bad Brains – I’d loved that band for so long – once and when I started talking to him I felt it kind of fell apart. It was a really interesting interview for me where I learnt a lot from.
AM: It turned out good in the end though didn’t it?

Yeah in the end it did but at the time when I got off the phone to him I burst into tears – it’s the first and only interview that’s ever happened with. I thought I’d really failed. It meant so much to me because they were one of the first overtly spiritual hardcore punk bands and those two things mean the world to me. Reading the interview back though I realised it was awesome!
AM: I love that reflection of how you might not realise it in the moment but then you type it up afterwards and awesome stuff comes out, it speaks a lot about the person, it speaks a lot about your talent to get that kind of thing out of them. I like when people say ‘I’ve never told anyone else before but…’ and then they tell you.

That makes your heart stop a little and you’re like ‘hell yeah!’
AM: [laughs].

I wanted to clarify, is writing your sole work that you do?
AM: Yeah I’ve done it full-time since June 2009. Up until October 2010 I was doing a bunch of copywriting and web project management, client management stuff for a small business called Native Digital. I was doing that as well as journalism so I wasn’t fully concentrating on journalism. Since October last year my full energy has gone into pitching, researching, interviewing and writing – it was a real shift in my mindset because it wasn’t just me plugging away trying to get my name out someone else [Nick Crocker] was investing time, energy and to a certain extent their reputation in introducing me to other people. We’d have weekly updates and they’d really just push me with each passing day to make sure that I was getting better—more connecting, pitching harder and pushing harder. That was the real shift for me in 2009.

Since the start of last year Nick and I started this pitching spreadsheet where every time I pitched any kind of article to anyone – it could be an album review or a feature story – I’d track it in a Google Docs spread sheet so we could both see what was going on and what the response was and what stories were worth to me in a money sense. That was a business management strategy that Nick employed to get me to be more accountable for my actions so that I could see on a daily basis what I have on, what I’ve earned and I can see how it’s changed between now and six months ago. If I look back from now to Feb 2010 the changes are just ridiculous. I was totally green back then in terms of the stories I was pitching and the relationship I had with editors. Now it’s at a much more advanced level because I have those systems in place and I’m accountable and keep pushing harder. That relationship with Nick has been a massive part of why I am where I am.

I’ve had a few conversations with Nick where he has encouraged me. I remember our first chat he asked me why I hadn’t started a blog yet. I told him I was waiting for this or for that and he told me there will never be a perfect time and to just start doing it.
AM: He is incredible in that way. He’s started several businesses, he has that entrepreneurial spirit in him obviously but he even applies all that stuff to non-business things. He had this blog called Way Cool Jnr for a couple of years that he used to push his ideas about the music industry just for the hell of it. He wasn’t getting paid for it, it was for free. It became one of the most popular music blogs in Australia for some time. I took over editing it last year and I did it for a while but I stopped that recently because I can’t give it the time it needs which is a shame. That brand, that blog called Way Cool Jnr had a good name for itself and it just shows you can start a blog and it can have an impact even if it’s not for a business purpose. I have my own blog which I’ve had for a couple of years and it was cool to have that inbuilt audience from Way Cool Jnr.

For the full interview, visit Bianca’s blog. You can find her on Twitter at @BiancaValentino, too. Thanks for the interview, Bianca.

A conversation with Ryan Holiday: blogger, former marketing director of American Apparel, soon-to-be author; October 2011

Ryan Holiday is one of the most influential people in my life.

His blog, RyanHoliday.net, is one of the most valuable online resources I know of. This is a statement that I know will make him blush, because Ryan is a modest guy. I know this because when I first approached him for an interview in January 2010, he deflected my questions – which were extremely detailed, potentially to the point of exhibiting stalker-like behaviour. He wrote that when he felt he deserved an interview, he’d give it to me; he also said that mine was “the most in depth, investigative email I’ve ever gotten”.

At 24, Ryan [pictured right] is a year older than me. I’ve viewed his blog as a kind of counsel since I first became aware of his work. His thinking and writing has, in turn, shaped my thinking and writing. It is fair to say that I wouldn’t be on the path I am now if I hadn’t been closely studying another young male on the other side of the world, fearlessly kicking down doors in search and pursuit of his goals. For a couple of years, Ryan’s ambition, persistence and confidence all directly influenced my day-to-day thoughts and actions. Which is another statement that will make Ryan blush, because it’s a pretty fucking weird thing to type, let alone think.

Ryan first attracted my attention by attracting the attention of someone who I was closely studying at the time: Tucker Max, the American blogger-turned-author who is best known for his 2006 book I Hope They Serve Beer In Hell and the 2009 film adaptation of the same name.

Ryan wrote a review of Tucker’s website – which, at the time, was a collection of stories about Max’s drinking and sexual exploits – for his college newspaper, and sent the link to the author. Soon after, Max posted the review on his message board, which was a fairly popular corner of the web; it was deleted a couple of years ago. I immediately became interested in figuring out who Holiday was.

That review led Tucker to hire Ryan as an intern at his company, Rudius Media (now defunct). It led Ryan to work with the acclaimed author Robert Greene as a research assistant on the strategy book The 50th Law, co-written with rapper 50 Cent and released in 2009. And it led Ryan to be hired by the clothing manufacturer American Apparel, where he worked as Director of Marketing for a couple of years. He still works as an advisor to American Apparel, but moved from Los Angeles to New Orleans in mid 2011 to work on a book project of his own.

Since January 2007, Ryan has consistently used his blog as a platform for discussions about writing, running, online PR, media, philosophy, and stoicism, among other topics. I’ve consumed every word that he has written since his first post, ‘The Business Of Running‘. I often re-read his posts multiple times, which is something I rarely do online. That first post remains a valid starting point for understanding Ryan’s way of thinking and writing. I’ll quote the opening paragraph below.

“I run 5 miles every night. It’s where I go to digest my day, hash out the multitude of information that’s been poured into me in the last wild six months or so, and to try and condense it down to some sort of cohesive strategy to live my life by.” – Ryan Holiday, January 31 2007

When I visited the United States for the first time with my girlfriend Rachael in September 2010, I asked to meet up with Ryan in Los Angeles. We met at a burger joint on Melrose Avenue and talked for an hour or so. It was a huge thrill for me to meet a guy who’s been something of an internet hero to me for nearly five years. Rachael didn’t really understand why it was so important to me at the time.

Neither did I, really, now that I think about it. All I knew then, and know now, is that Ryan Holiday is one of the most influential people in my life. It’s an honour for me to publish the below email interview.

Andrew: When you wrote that review of Tucker’s website, what was the intended outcome?

Ryan: I’m not sure if I ever told anyone this, but I’d noticed that Tucker tended to link to or write about any press he got (at least back then) and so I thought, “I’m a writer for a college newspaper, why don’t I try it”? It didn’t really go much further than thinking about it at that time. Then a couple weeks later I had the opening line of that piece floating around in my head: “If Hunter S Thompson had read this site, he probably wouldn’t have killed himself.” I figured I had something and eventually sat down and wrote it.

So the intended outcome was that I’d send it to him and he’d link to it (I reposted the article on my blog) and that would be it. But the reaction totally blew my mind. Within about 20 minutes he’d responded and… I went back to my Gmail and found it:

From: Tucker Max

[November 28th, 2005]

“Jesus Christ. Dude, that is fantastic. Seriously, I am awed by your grasp of me and my material. I am going to post this as THE example of a great review of me and my work.”

It’s funny to me now because that reaction has become a pretty routine occurrence for me since then. I obviously thought I wrote a pretty good article but I was still reluctant to send it off. Is he going to like it? Did I go overboard? What are the chances of it getting a response? Turns out I had nailed the target and didn’t quite understand the extent. That seems to happen a lot to me. You’d think I’d anticipate it by now, but still other peoples’ reaction (positively, anyway) tends to catch me by surprise.

What did that response change for you? Was that one of those ‘Fight Club moments‘ I remember you writing about years ago?

I think it was the opposite of one of those moments. I think of a Fight Club Moment as something that breaks you down and demolishes the pretense and bullshit entitlement you have in your life. This wasn’t that. It instilled a lot of confidence in me. It was like, “ok, I am better than I knew. That’s awesome, maybe I can build on this.”

What happened next between you and Tucker?

I think after he had the publisher send me a copy of his book to review, which I did, and after it was published I asked for his thoughts on the writing. He went over it on the phone with me about ways I could improve my voice and tone.

I stayed in touch—I think in my post about advice a couple weeks ago I called this ‘staying on the radar’, and that’s basically what I did. I would pop in and ask questions, for advice, send links etc. Any excuse I could think of to keep that connection alive. Only an idiot would waste that chance.

A year or so later I was in New York, where he was living and I told him I wasn’t looking for a job, or a salary or a handout but I had some thoughts on ways I could contribute to his company, Rudius Media. After the meeting, he offered me an internship, which 6-8 months later become a job. But it was all a very fluid thing, like I was saying.

[Andrew's note: that post he mentioned, 'Advice to a Young Man Hoping to Go Somewhere (Or Get Something From Someone Successful)', is an absolute must-read.]

To me, the act of writing the review and showing Tucker is a pretty solid example of figuring out what you want, and pursuing it accordingly. Correct me if I’m wrong, but didn’t that lead to him offering you a job, you quitting college and moving to LA, and then working for American Apparel?

Haha, I mean you pretty much figured out exactly what I was doing or trying to do with the last question, probably with a better sense of clarity than I really had at the time. But yeah, it was the door that ultimately led to the opening of all the other doors. I have him to thank for all of it. When I see a path to an opportunity–like a lane in basketball–I sort of put my head down and the next thing I know I’m through it and it took me somewhere I didn’t totally anticipate.

With the Tucker thing, I knew I wanted to one day be a writer like the kind of writers he was working with at the time – I’d known this since I first saw his sites in high school – so I did that article, and then I was working for him, and then I was working for the people he was working with, and then the people they were working with, and so on. I don’t think any of them every solicited me for a job either so much; it was just that I was around all the time, doing stuff and offering to do stuff, and then it eventually became official.

How did you come across Robert Greene’s work? Was it Tucker who first showed you?

Yeah, I’d heard of the books obviously but I think Tucker recommended The 48 Laws of Power so I read it. I marked up my copy so much and had a million questions to ask Tucker.* Then the first time I met him, Tucker walked me to a bookstore and bought me The 33 Strategies of War and said, “if you’re going to work for me, you’ll need to have read this.” I think that’s how I found out I got the job. All I took from that exchange was: “I better read this book on the plane ride home and know it backwards and forwards.”

* Ryan’s sidenote: that copy of The 48 Laws is priceless to me. Someone stole it out of my office at American Apparel. I was fucking distraught. It makes no sense because Dov [Charney, AA chairman and CEO] has a million copies laying around. Why would they want my marked-up personal copy?

How did the opportunity to work for Greene arise?

The three of us – Tucker, Robert, and I – had lunch in L.A. a few years ago and it kind of arose from that meeting. Although it almost didn’t, because I was so nervous I accidentally messed up when I gave Robert my phone number.

I have a suspicion that working on The 50th Law might have inspired a sense of validation, given your regular documentation on your life via the blog, and your personal reading and research via your Delicious account. Am I right, or way off?

I mean, it was very cool to have the privilege to be allowed to peek inside of project like that. But I don’t think validating is the right work. What it was was educational, from top to bottom. Researching for someone–particularly someone like Robert–crazy because you get pointed in all these directions that you’d never have gone by yourself, given a very firm objective to gather from that direction, and a tight deadline with which to do so. When you read or research for yourself, it is kind of this wandering, directionless thing. For the book, it was like getting a crash course in a million different subjects. I was interested in all of them so I would mark down the stuff I would want to go back and look at later.

So it’s funny, when I see the book, it reminds me of loose ends I still need to tie up for myself and am interested in looking into.

Your stoicism guest blog for Tim Ferriss in April 2009 attracted a lot of attention. What did you get out of it? What did you learn from the experience?

More than anything, it helped me clarify my thoughts. Tim is awesome and he’s got a very impressive commitment to expanding the scope of blog all the time. He starting writing about productivity and got all these people hooked and the next thing you know he’s totally revolutionized how they think about health and science. I was lucky that he gave me the microphone for one of those digressions.

I got quite a few new readers out of it and he also was gracious enough to give me two more chances to write about similar topics. ['The Experimental Life: An Introduction to Michel de Montaigne', October 2010; 'Looking to the Dietary Gods: Eating Well According to the Ancients', July 2011]

What you learn in a setting like that is how to tailor your message to different mediums. When I write for my site, I can be as self-indulgent as I want. When you write for someone else or on a bigger platform, you have to be much clearer and you have to catch them right from the beginning. They’re not YOUR readers, so you have to meet them where they are if you’d like to bother listening to your message. At the same time, it taught me that I don’t want to have to perform like that all the time which kind of freed me up to not have to chase acquiring that audience for myself. If didn’t learn that, I’d be spend all my time working to build something that at the end of the day, would make me miserable to have.

Could you tell me about your working space?

When I was in LA, I had a big office with 5-10 employees at any given time at the American Apparel factory. I had an office at my house at well.

Now, in New Orleans, I sort of went in the completely opposite direction. I’m in a studio apartment so I don’t work much there. I like working and reading and writing out of the library at Tulane or, I belong to an old school athletic club in the French Quarter that has like a library/parlor work space that I use.

On Mondays, I try to do all my administrative stuff—conference calls with employees, meetings, paperwork and then during the rest of the week I respond to AA emails in the morning and again at night. The middle of the day is mine. I try to write, go to the gym (run, box or swim), and read—in that order.

I still have the same quote, the one from Marcus [Aurelius], above my desk:

“When you wake up in the morning, tell yourself: The people I deal with today will be meddling, ungrateful, arrogant, dishonest, jealous and surly. They are like this because they can’t tell good from evil. But I have seen the beauty of good, and the ugliness of evil, and have recognized that the wrongdoer has a nature related to my own – not of the same blood or birth, but the same mind, and possessing a share of the divine. And so none of them can hurt me.”

The other quote above my desk is from Seneca:

“Some lack the fickleness to live as they wish and just live as they have begun.”

In November 2007 , you wrote that “you have to be happy with you”. I understand it’s a work in progress, but are you happy with you in October 2011, nearly four years later?

Happier for sure. It’s not so much that it’s a work in progress as it is a process. I forget who said it, but someone smarter than me said that “happiness ensues, it cannot be pursued”. And I think it was Aristotle who said that happiness was the result of excellence.

Either way, I take that to mean that you’re happy when you are doing whatever it is that you’re doing, well. So: are you doing well at your career? Is your relationship the best it can be? Are you handling adversity or a difficult experience with excellence? Are you behaving honorably? Etc etc.

These are all opportunities to excel in the moment and cumulatively these moments create a sense of happiness. I’m fucking 24, there’s no way I’m doing well all the time at everything but I do feel I am getting better and more consistent.

I want to close on a cliched question, which I hope you’ll humour me on. What advice would you give to yourself five years ago, when all you really knew about yourself was that you ‘wanted to one day be a writer like the kind of writers Tucker was working with at the time’?

Fucking breathe. It’s not as precarious as you think it is. There’s no need to be anxious. See, it’s really easy when you’re that young and you don’t have a safety net to thing you have to cling to everything for dear life, everything is a crisis, everything is mission critical, nothing else can be the priority.

When you’re in that space, it’s really hard to have the patience and compassion or even empathy for the other people in your life because you’re fucking fight or flight all the time. In reality, it’s not as dramatic as all that. Taking a more relaxed and accepting approach might mean losing a couple opportunities here and there but down the road, you end up turning down plenty of those anyway, so what does it matter if a couple never arrive?

If I told myself this and really listened, I feel like I’d have been happier along the way and be able to be prouder of how I behaved and the decisions I made.

++

For more on Ryan Holiday, visit his blog. Hopefully he’ll soon post some news about the publication and release of his first book.

[Edited on November 18: the first news of Ryan Holiday's book has been announced.]

GameSpy story: ‘The Health of the PC Gaming Industry’, October 2011

A story for GameSpy.com; my first for them. It’s a feature split into two parts: one to discuss the retail side of PC gaming, and one for digital.

Excerpts from both halves included below.

The Health of the PC Gaming Industry Part 1: Retail
Dying or developing – just how is the PC doing?

If you want to make a hardcore gamer roll their eyes in exasperation, tell them that the PC gaming industry is dead and/or dying. Variations on this well-worn statement have been circulating for years, and it’s never been particularly true. In 2011, it’s less true than ever: thanks to digital distribution, more people are buying and playing PC games, so it’s no surprise that developers and publishers continue to invest heavily in the space. Their efforts don’t necessarily have the goal of extracting gamers’ wallets from pockets, either: the burgeoning ‘free to play’ model is being taken seriously by publishers like EA and Activision. And though the hardcore among you might be loath to admit it, those who choose to while away their hours playing Facebook games are technically PC gamers, too.

All told, PC game sales accounted for $16 billion in revenue worldwide last year, according to research conducted by DFC Intelligence on behalf of Nvidia. If DFC’s forecasts are to be believed, PC games will eclipse console game sales in 2014, and incur a sense of deja vu among those gamers old enough to remember a pre-console period where the PC ruled the emerging market for home video games.

In this two-part feature, GameSpy will examine the health of the PC gaming industry across two fronts – retail and digital – in an effort to dispel those pesky death rumours once and for all.

Bricks and Mortar
When compared to the reams of laudatory material that have been dedicated to praising the virtues of digital distribution platforms, it’s easy to overlook the roots of PC gaming: the humble bricks-and-mortar retailer, a place where chunky, colourful cardboard boxes containing CD-ROMs once received pride of place on shelves a few short years ago. Though the cardboard boxes have been downsized and the CD-ROM technologically superseded, Steve Nix counters that there’s still a significant market for over-the-counter sales of PC titles.

As general manager of digital distribution at GameStop, the world’s largest video game retailer – who employ some 17,000 full-time staff, and whose annual earnings in 2010 were $9.47 billion – Nix is well-placed to survey the PC gaming landscape. It also helps that he spent four and a half years at id Software, as director of business development and later, director of digital platforms. He’s been with GameStop since February 2011. “Many years ago, PC games were the largest category for GameStop,” he says. “But PC retail sales didn’t look good over the last ten years. There’s been a steady decline. As a PC gamer first and foremost, that always was very concerning. In the early 2000s, I was wondering, ‘What’s going to happen to the PC? Is it going to become completely extinct at some point, as a gaming platform?’”

We now know that the answer to this question is a firm ‘no’. At the time, Nix reflects, “my strong belief was that we were seeing a user experience problem with PC games in a retail box, versus console games. Really, if you think about the fastest, easiest way for people to get a game and start enjoying it, it’s the consoles. They offer a really nice experience: you get your game disc, you pop it in, and you’re playing in under a minute. Whereas, by the mid-2000s, for PC gamers, games had gotten quite a bit larger. Before the DVD, you’d have nine CDs for some games. And then you might have to search the web for the latest patches. If you’d done everything correctly, maybe a couple of hours later, you’d actually be playing the game after all this work. Really, I think that a lot of customers who were PC gamers started transferring to the consoles just because the user experience on the PC was poorer at that point,” he reflects.

According to Nix, all GameStop saw at that point was “the decline of the physical PC box sales, so they decided to focus on the console business. But fortunately, in the last few years, some of the leaders in the PC digital space have been more public about going out with their numbers. They’re seeing amazing growth. That information started to get back to GameStop, who did some extensive research and said, ‘the PC market is thriving, but it’s just shifted online. It makes sense for us to be a major player in the PC digital space’.” The company will invest $100 million in digital initiatives in 2011, according to a report in March. We’ll return to Nix and GameStop’s recent forays into the online marketplace in the second part of this feature, which focuses on the digital market.

To read the rest of part 1, visit GameSpy. An excerpt from part 2 follows.

The Health Of The PC Gaming Industry Part 2: Digital
There’s money to be made in them thar online hills.

In part one of this feature, we examined the boxed-retail past that many gamers have abandoned. Now we take a microscope to the digital-driven future of PC game distribution, which many gamers have already embraced. Like downloading music, downloading games for your PC makes a shitload of sense: it’s fast, convenient, better for the environment, and you can do it in your underwear and no-one will ever know. Sneaky and classy.

Where did all the money go?
Half to 70% of the $4 billion market for downloaded PC games are purchased through a platform named Steam [pictured below right], according to an article published by Forbes earlier in 2011. (Steam operator Valve refused to comment on the accuracy of this claim.) Though Steam was a right royal pain in the ass when it launched in 2002 during the beta period of Counter-Strike 1.6 – any gamer who recalls that frustrating time will no doubt concur – using the software is now as akin to the average PC gamer as breathing and circle-strafing. It’s the gaming equivalent of iTunes. Both are clear market leaders; both maintain an enormous brand loyalty worldwide.

That same Forbes article quotes North American market research firm NPD Group as stating that, in 2010, “sales of PC games via download outstripped sales of boxed games in stores for the first time”. When I question Valve VP of marketing Doug Lombardi on the significance of this outcome – was this always a goal on the agenda, or happy coincidence? – he cryptically replies, “Our goal has always been to deliver a higher quality of service to the customer, regardless of where or how they purchase the product.” Perhaps enormous consumer uptake and financial success was always going to be a consequence of aiming to develop the market’s best digital distribution platform.

Lombardi makes it clear that Valve still values traditional retail and healthy competition in the digital distribution market. “We don’t advise folks to skip retail, or other digital outlets,” he says. “Every publisher and developer should consider the widest possible distribution possible.” I’m curious as to how he pitches the service to prospective Steam clients – from indie developers, to the world’s biggest publishers. “We start with the 30 million-plus gamers connected to the service, the instant access to data on their Steam sales, and the increasing number of Steamworks features we offer free of charge such as matchmaking, anti-piracy, support for in-game DLC, and more.” Also of note is Lombardi’s eyebrow-raising claim that “Steam has grown over 100% year-over-year for the past six years.” A userbase of 30 million is a fairly compelling reasoning for both developers and publishers to do a deal with Steam, I’d imagine.

Game developers such as Tripwire Interactive are among the legions of Steam supporters. The Roswell, Georgia-based studio – creators of Red Orchestra 2 and Killing Floor – have been fans since they signed up in 2005. “And we still are”, says vice president Alan Wilson. “They still have that Valve sense for what the people buying the games actually want, will give it to them at a good price, good customer service – and they treat the developers/publishers right as well. They’re always easy to work with. There are other good services out there – D2D, GamersGate and so on. But until Steam either starts getting it all wrong, or the others find some miracle formula, Steam will stay king of the pile.”

To read the rest of part 2, visit GameSpy.

The Courier-Mail author profile: Melissa Gregg and ‘Work’s Intimacy’, October 2011

A short author profile for The Courier-Mail’s new Life section, which is included in the Saturday paper. Click the below image to view the version that appeared in print.

The text I’ve supplied underneath is the full article, which was slightly edited in print due to space restrictions.

How to leave work at home: Work’s Intimacy by Melissa Gregg

If the office exists in your phone, how is it possible to claim the right to be away from it for any length of time?

This question is central to Work’s Intimacy by Melissa Gregg, a senior lecturer in gender and cultural studies at the University of Sydney. Gregg’s book is the result of a three-year study of information workers – including broadcast journalists, librarians and academics – which took place in Brisbane between 2007 and 2009.

“That question captures the twin tensions in the book’s title: the idea of work being something that we’re invested in, in a way that’s pleasurable, and the way that technology allows that relationship to be available wherever we are,” she says. “Mobile devices are increasingly marketed as this desirable object because it gives us access to every pleasure we could possibly imagine,” she laughs. “The more portable the device, the more intimate the device, right?”

If we’re to believe the companies that market these devices, that’s absolutely correct. Yet Gregg’s book contains dozens of examples of salaried professionals struggling to draw barriers between their work and leisure. This behaviour extends to checking and replying to emails outside of the workplace, in preparation for the actual workday.

“That was extremely common,” Gregg says. “It seemed to point to a sense of unpredictability in people’s work days. We once thought of the office as a mind-numbing routine of 9-5, of always knowing what’s coming, and that being part of the problem. This tendency to check email outside of the office seemed to suggest that, individually, people did not know how to cope with the pace and the unpredictability of the workplace today.”

For Gregg [pictured below], being based in Brisbane for the duration of her study was a blessing. “As someone who’s always been a bit of an outsider to any city I’ve lived in, I saw this as a great chance to look, from an outsider’s point of view, at changes that were happening in Brisbane at that time”; namely, the way in which the city was positioning itself within a creative economy.

This confusing transitional period was reflected in the workers Gregg interviewed. She met a 61 year-old university professor, Clive, who said “I worry that I’m going to miss something” if he doesn’t check his email constantly. “I’m a bit addicted,” he said. “Partly because I don’t want email to swamp me. If I had a weekend off the Internet, then on Monday, I just have a huge inbox.”

Similar anxieties were expressed by Patrick, a 24-year old part-time radio producer who barely sees his partner, Adam, since their schedules rarely align. Yet Patrick admitted “I do get a pang of sadness” when the pair were home at the same time, but both absorbed in their individual computer screens. The author dubs this being ‘together alone’.

Gregg says that maintaining an emotional distance in these scenarios is “one of the challenges of this kind of research, because you’re always needing to retain objectivity in the moment of the interview, and to say as little as possible to affect them telling you what’s really going on.”

She says that “a number of the interviews were quite shocking to me, and did make me feel that there was merit in having people talking about these issues, because they could at least become prominent in their minds for a while, to see just how much they could recognise their relationships had changed within the family structure.”

Though Gregg says she’s “no shining example” in contrast to the work/life issues raised by her interviewees, she hopes that people “take a little more independent action to refuse the pace of their workplace. Teamwork culture is very coercive because of the rhetoric of collegiality and friendship, so it does make it very difficult for people to resist. But that’s not going to stop me recommending that people do it.”

Work’s Intimacy can be ordered via Polity Books’ website.

Talk: “Team Bondi, L.A. Noire and The Truth: The Perils of Online News”, October 2011

This is the transcript of a presentation I gave at the Brisbane Emerging Writers Festival on Saturday 15 October 2011, as part of a panel discussion around the topic of “Writing online – How different is writing for an online audience, how can you do it creatively, and what are the challenges and opportunities for writers working in this field?”

Footage of my presentation is embedded below.

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Team Bondi, L.A. Noire and The Truth: The Perils of Online News

by Andrew McMillen

This is a cautionary tale about online journalism. It’s about learning first-hand how the internet can be a beautiful and terrible place to break news. It’s about choosing what kind of writer you want to be.

In June, the biggest story of my career was published. It was the result of four months of investigation, based on my interviews with 11 former employees of a company named Team Bondi, who made the biggest, most expensive video game ever made in Australia, called L.A. Noire. These 11 sources all spoke to me on the condition of anonymity. Between them, they’d spent a combined 24 years at Team Bondi. They each alleged that their experiences working there were uniformly terrible: long hours, no overtime pay, a praise-free workplace led by a guy who treated them like crap. As a result of these factors and high staff turnover, the game took seven years to make, which is an incredibly long time in the games industry. I put these allegations to the Team Bondi founder, who did not deny what his former employees had told me, and made no apologies for his style of management.

My story encapsulated all of this, and was published on the gaming website IGN. Within 24 hours it received over 120,000 hits, and was being reported and analysed by the gaming media around the world. My four months of patient work – including building trust with my sources, and many conversations with IGN’s editors about the story’s final shape – were reduced to a handful of quotes and rushed summaries rewritten by other gaming journalists. To my knowledge, nobody tried to track down my 11 sources and verify what they were saying, nor did anyone seek additional comment from Team Bondi.

Soon after the story was published, two other former employees emailed me, and provided some more information, including company emails they’d saved from their time at Team Bondi. This new information shed more light on the fact that the company had been stringing their employees along for years, consistently saying that the game was close to being finished, even though it clearly wasn’t. I combined this new information into a supplementary feature that was published on the gaming website, GamesIndustry.biz.

One of the more interesting comments made by one of my sources in this second story related to the breakdown of the relationship between Team Bondi and Rockstar Games, who published L.A. Noire. You might know them as the guys behind games like Grand Theft Auto and Red Dead Redemption. My source said, and I quote:

“I’ve heard a lot about Rockstar’s disdain for Team Bondi, and it has been made quite clear that they will not publish Team Bondi’s next game. Team Bondi are trying to find another publisher for their next title, but the relationship with Rockstar has been badly damaged.”

Now, keep in mind that these are informed comments made by a person who worked at this company for a few years. Still, these are some pretty strong allegations to make, about some high-profile businesses. My source has inside knowledge, for sure, but it’s very easy to start these kinds of rumours – namely, that one of the world’s best-known videogame companies has decided to cut ties with the Australian studio that they’d sunk millions of dollars into. In the eyes of every sane and rational person in the world, though, allegations and rumours stay just that until they’re either confirmed or denied by those in the know.

Over the next couple of days, I was surprised to find that many websites were not exercising caution when publishing these additional rumours. Some sites didn’t even acknowledge the source of these allegations, instead simply saying that, quote “Rockstar have decided not to publish Team Bondi’s next game”. Full stop. It was alarming and disappointing to see my work skewed beyond its original form, purely because other writers didn’t care enough to provide full context.

To complicate the situation, neither Rockstar nor Team Bondi made any public comments on any of these matters. I learned during this process that their silence bred a kind of quiet acceptance of ‘the facts’ of my stories – which is a really shitty thing. To this day neither company has publicly commented on what I reported.

This whole experience was simultaneously exhilarating and depressing for me. Exhilarating because it was the first real newsworthy story I’d worked on, and I got a kick out of watching it being passed around the world. Depressing because I also watched commenters misinterpret my findings, and fellow journalists misrepresent my work in their editorials. It made me wonder what would’ve happened if I was less restrained with my own analysis and storytelling. Arguably, my stories would never have been published if they didn’t meet editorial standards, but the manner in which other online publications were loose with the facts made me wonder how far I could’ve stretched the truth and gotten away with it.

This is an interesting thought to entertain. And I should point out that my two published stories on this topic did not stretch the truth in any way. But hypothetically, let’s say that I’d fabricated a few quotes that were supposedly made by my anonymous sources. The reader wouldn’t know any better, and it’s doubtful that I’d even get found out. The story was re-reported with such breathless enthusiasm, often containing only the most inflammatory and controversial quotes, that it would barely have mattered. The success of the stories, and the additional opportunities that have since been offered to me, might have led me down an entirely different path. I might have become addicted to seeking easy controversy in my journalism, had I made that choice.

I didn’t, and I haven’t. I’m glad I was thorough and responsible in my reporting, but the alternative is still fun to think about occasionally.

This experience taught me a valuable lesson, about how quickly people tend to believe what they read online as the truth, especially in the absence of denial from the parties in question. The more the story was reported around the internet, the more true these allegations became to most readers. This is reflected in the comments sections of these articles. I watched the tide turn from acute doubt, to utter contempt for Team Bondi and Rockstar, in a very short period.

This experience taught me that no matter how thorough and careful I am with my own work, once a story is published online, it’s completely out of my hands. I think that, in the rush to ‘first’, some web publishers are a little loose with their words. This is troublesome, because whoever reads their articles may not have the time or inclination to read the initial source material, and if a website has their facts wrong when re-reporting a story, then the reader’s understanding of a situation may be compromised. It’s hard to shift facts in people’s minds once they’ve come to a conclusion, and I think web journalists, editors and publishers have a more pronounced responsibility than their print counterparts to check the facts and exercise caution before hitting ‘publish’.

It’s tough, though, because on the internet, there is little incentive for this kind of cautionary, responsible journalism. Inflammatory and controversial stories spread much faster than their circumspect alternatives. This has always been the case, with any kind of news, but the trouble with the web is that the publishers of these kinds of stories are rewarded with traffic, which in turn directly benefits them, as advertisers are more willing to pay them to run ads on their sites.

A few thoughts to close. Writing for the web, it’s very easy to become swept up in instantaneous, inflammatory, controversial reporting. But I urge you not to go down this road. To do so is to toss away your integrity, to swallow your pride and sense of self-worth in favour of short-term gratification. It is a fucking shame that online journalism appears to be built on this principle, and that it is so ingrained in our day-to-day web browsing that you probably don’t even notice.

Like I said, there’s little consequence for following the path of ‘publish first, fact-check second’. But if you have even a shred of integrity, again I urge you: do not take the path of least resistance. Always err on the side of caution before pressing ‘publish’. You owe it to your readers, your sources, your fellow journalists and yourself.

Andrew McMillen (@NiteShok) is a freelance journalist based in Brisbane, Australia. http://andrewmcmillen.com/