How I ran social media for One Movement For Music Perth, July-October 2009

This was my first venture into blogging on behalf of a commercial entity. It was a massive learning experience and I’m grateful for the opportunity to run what I believe was the first dedicated Australian music festival blog.

The first One Movement For Music Perth ran October 16-18 2009. The event was a bold combination of music industry summit, artist showcase festival, and local artist street performance. Think of it as a nascent SXSW for the Southern Hemisphere.

Between July and October 2009, Nick and I ran One Movement’s blog and social media presence.

Located at onemovementword.com, the One Movement blog became the central hub of online activity surrounding the event. We published interviews, festival announcements, guest posts, a ‘four questions with‘ series, and event coverage.

From July-October, traffic looked like this:

One Movement promoters Sunset Events handed over the event Facebook and Twitter accounts to us in mid-September.

By the end of October, our Facebook fans looked like this:

And our Twitter followers looked like this: (Source: TwitterCounter)

So, what worked for us when blogging for One Movement?

1. Short, sharp posts that featured the input of festival artists. The ‘four questions‘ series proved particularly popular and attracted the attention of the fanbases surrounding the dozens of bands we profiled. (Witness the Big Day Out blog successfully replicating our formula here)
2. The guest post by Kyle Bylin of Hypebot, and the couple of One Movement-related placements we coordinated on their site.
3. Our Indonesian music industry feature, which was the second most popular entry on the blog.
4. Embedding music videos wherever possible to encourage visitors to stay on-site. This was especially useful during ‘four questions‘, as we asked every respondent to name their favourite song of the week, and included the music videos where we could.
5. Seeding exclusive content among fan communities. This involved posting links to the blog articles on artists’ Facebook pages, fan forums, and Last.FM profiles as soon as relevant articles were published. We also used artists’ Twitter usernames where possible to notify them of the new content, and encourage them to retweet the content.

Why did these work?

1. Put simply, people want to read artists’ opinions. They also want to know what artists are listening to; what’s influencing their work. The ‘favourite song of the week’ offered a quick snapshot into the artists’ mind, and offered a talking point for their fans.
2. Hypebot is a popular music news destination, and my relationship with associate editor Kyle Bylin ensured that he directed traffic off-site to provide OMW with the exclusive on his latest article, which we used as a guest post.
3. Indonesians are interested in reading about analyses of their music industry, since it appears that such articles are few and far between. Check out the response on Indonesian band The Super Insurgent Group of Intemperance Talent’s Facebook page.
4. Most users will stay on the blog to watch the embedded videos, which increases ‘time on site’ metrics. And obviously, a combination of image, video and text makes for a visually appealing blog.
5. We decided early into the ‘four questions’ series that it’d be valuable to make each artists’ fan communities aware of the new content by posting the link on the most popular Facebook page/group, their Last.FM profile, and by including the artist as an @reply in our One Movement Twitter updates whenever we posted new content. This ensured that any switched-on fan (or fansite/forum operator) could easily find new content relevant to their artist, and reblog it wherever possible.

Facebook and Twitter

Once we were in charge of the event Facebook and Twitter, we built communities by posting daily updates based on the blog content, as well as responding to @replies and Wall posts as they happened.

Project Outcomes

• 6,700+ unique visitors to the event blog, One Movement Word
• 600+ Facebook fans
• 280+ Twitter followers

What did this mean for One Movement?

• Within four months, a thousands-strong community of passionate music fans built around a new event on the Australian festival calendar.
• Accolades surrounding the construction and ongoing maintenance of the first popular blog built around an Australian music festival.
• The ability to listen to, and learn directly from these engaged fanbases. (see below; click for full-size)

This post that originally appeared on waycooljnr.

Filed under Web, Writing | Tags: australia, blog, blogging, facebook, hypebot, music festival, nick-crocker, one-movement, one-movement-word, perth, Social Media, sunset-events, twitter | Comment (1)

Cumulative Advantage and Social Currency

A straightforward online exchange: Matt Granfield tweeted a link at @waycooljnr, the Twitter account I run with Nick Crocker for music and marketing links. It was an interesting link worth sharing, so I thanked Matt via Twitter and left a comment on David Gillespie’s blog post.

Simple, right? And, at first glance, pretty nerdy, especially when I describe what took all of 30 seconds. But it got me thinking about what is, in my mind, the real value of social networking: shortening the distance between people.

For the last couple months, I’ve been reading a book by Nassim Nicholas Taleb called The Black Swan. I’m not going to feign complete comprehension, as frankly, it’s the most challenging thing I’ve read since Robert Greene’s 48 Laws Of Power, which took me over a year to absorb.

Among many taxing topics, Taleb discusses the ‘Matthew effect‘, otherwise known as cumulative advantage. It’s the concept whereby it’s easier for the rich to become richer, and for the famous to get more famous:

This theory can easily apply to companies, businessmen, actors, writers, and anyone else who benefits from past success. If you get published in The New Yorker because of the color of your letterhead or attracted the attention of the editor, who was daydreaming of daisies, the resultant reward can follow you for life. [p. 218]

The earlier Twitter exchange allowed me to bridge the gap between that concept and social networking. Put simply: the more you interact with someone online before you meet them, the greater the chances that you’ll get what you want for them, be it friendship, mentorship, or a job.

Let’s run with the third option. Picture two undergraduate job candidates. One spends his days at university and his nights on the couch watching television. The other spends his days at uni and his nights online, reading blogs, participating in relevant industry conversations via social media, and identifying local influencers within the industry he hopes to begin a career.

An ideal employer advertises a junior role. Until they shake hands at the interview, Dude #1 is nothing more than a resumé and a cover letter to the employer. But Dude #2 has been sharing valuable links and commenting on the company’s blog, so he strikes an easily rapport with the employer based on their mutual interests and knowledge. Their social currency.

Which one’s going to get the job? [An aside: I'm as surprised as you that I autopiloted into a university-based thought exercise, given my past admonishment of its worth.]

Okay, the scenario’s not applicable to every industry. A chemistry undergraduate would find it less pertinent than a web designer. But hell, everything’s online these days. It kinda blows my mind that so many people still don’t get this.

I’ve been online for like 10 years, and I’m only just beginning to consciously pay attention to this stuff. Cumulative advantage dictates that the more time you spend online building meaningful relationships and contributing to the internet, the easier it’ll be to get what you want.

At the top, I wrote that it was kinda nerdy to describe a Twitter interaction. But when you’re using these tools to establish yourself as an influencer within the industry you’re passionate about, well, who the fuck cares if it’s nerdy? You’re winning.

One of Australia’s top indie record labels today advertised a job via Twitter. You wouldn’t hear about that while watching television, would you?

Three quotes occurred as I wrote this. The last one’s the most important.

Ryan Holiday, December 3 2007:

[If I was starting all over again today]l I’d become a personal RSS reader for one or two of the big bloggers. “You’ll like this article.” “Do you read this blog? He hits a lot of the same themes that you do.” “I’m hearing rumors that ____ is going to acquire ______, just wanted to give you a heads up.” And I would tailor the results for that person based on what I know they like. I would kill myself doing it. Every day, 5-10 articles. And then I would start to integrate commentary or questions. Become the guy that they get their information from, the person that keeps them connected to the pulse. Maybe one week I’d take a break and send nothing, just to highlight the difference. The ultimate end game being that they would start to send you out to find things for them: “What can you tell me about ________” Yes, you’re a research bitch but in the end, you come away with something that even the person you’re serving doesn’t–not just a vast reserve of knowledge but the ability to find out where it is coming from.

Ryan Holiday, June 11 2008:

One day you’ll probably want something from the internet - you’ll have a book to promote, a business that needs customers, someone you need to meet, an ebay auction you’re trying to sell, a job you’re after. It’ll be too late then. You have to start before. And there’s only one way to do that.

Tait Ischia, April 17 2009:

You have to prove to business owners that you are good and that you’ll make them money. And of course the best way to prove it is by doing stuff. Blogs are the easiest way to do stuff. It’s basically like maintaining a Facebook but isn’t a complete time-wasting exercise in vanity. If all the kids these days spent the same amount of time writing blogs that they did on Facebook, then [the advertising] industry would be a hell of a lot more competitive.

Filed under Web | Tags: advice, black-swan, blogging, Career, cumulative-advantage, david-gillespie, Employment, facebook, Internet, job, learning, matt-granfield, matthew-effect, modular-records, nassim-nicholas-taleb, nick-crocker, reading, ryan-holiday, Social Media, social networking, social-currency, social-web, Sociology, tait-ischia, the-black-swan, twitter, Web | Comments (8)

A Conversation With Ben Corman, Rudius Media Creative Director

Ben Corman is the Creative Director of Rudius Media. They’re an American web publishing company founded by Tucker Max, who wrote a book called I Hope They Serve Beer In Hell which is being released as a movie in September 2009 (production blog here).

I’ve followed Tucker Max since around 2004. Initially, because I was the typical teenage male attracted to his hedonistic story-telling; lately, because Rudius is an interesting case study as a (mostly) public web media company, given that their staff is largely comprised of writers. Corman is averse to publishing photographs of himself - he was adamant that the graffiti pictured right should be used to depict him - but he took the time to respond at length to my questions about Rudius Media, his role and their future.

How did the opportunity to sign on with Rudius come about?

I sort of fell into it. A couple of months after I joined the messageboard, Donika [Miller, Rudius Editor] and Luke [Heidelberger, Rudius Director of IT] started the Submitted Stories board and, being that I wasn’t doing much with my time, I started writing short stories to get posted there. I’d always (sort of) written, but it was hard to sustain any enthusiasm for it without having anyone to read my stuff. That board was great because for the first time my work was getting put in front of an audience who didn’t give a shit about me and would give me honest feedback.

Donika noticed me and offered to help edit my stuff, which was a huge ego boost. It was really nice to have someone say, “hey, this is good and I believe in it.”

I’m not sure what happened after that. I kept writing and about a week before I was supposed to see Tucker speak at UCLA he messaged me about my writing. We went out for drinks after the speech and talked about the company and what he was trying to put together; I told him that I’d love to come on board. I assume that Donika put my name out there as someone with a little bit of writing talent. and it was just luck that we happened to be in the city at the same time.

How does your current role differ from what was described to you at that time?

You assume that I had a role described to me. The night I got myself hired, I’m not sure Tucker ever said what I was going to do. He said something like “I’ll give you something easy to do, just to see how you do at it and to see if you’re a good fit. If you do well, then I’ll give you more work. If you blow it, no harm, but it means you’re not a good fit, and we’ll go our separate ways.”

The first thing I did was some transcription work for Robert Greene’s site. Then after that I started editing a few of the projects that we had going at the time. I was just happy to be a part of the company; we never really had things like job descriptions or roles.

How do you describe the company and your role when you meet new people?

I sort of evade the question when I meet new people. For most people, what they do to pay the bills and what they’re really passionate about are two separate things. I like to get right at what they’re passionate about, because that’s always more interesting than the sort of small talk that surrounds “so what do you do?”.

Usually, when the question comes up, I say I work for a start-up media company and I’m the creative director of the literary side. That’s enough of a mouthful that most people nod without knowing what that really means.

Don’t get me wrong. I’ll talk all day about writing, but only because I find that sort of thing really engaging. And there are parts of my job that I really like discussing, like how the internet has changed content distribution, or what it takes to make a living as an artist. But those topics are usually divorced from the discussion of what I do professionally. Most people have some sort of creative outlet, whether it’s DJing or coding or climbing or writing or photography. It’s easy to have a wide-ranging discussion about those interests without it having to be bogged down with talk about the day job.

Do you find that people tend to have difficulty accepting what appears to be a relatively unclassifiable, ‘new media’ company? Do you find yourself oversimplifying your role to fit into what people are able to understand?

I think most people don’t know how the movies they watch or the books they read are made, and consequently they don’t really understand the difference between Rudius and a more traditional media company. Which is fine; I don’t expect people to know the ins and outs of either industry, and I certainly didn’t understand the nuances of this business before I worked in it. When I talk about what I do or what Rudius does, they don’t realize that we’re different from the other players out there. Conceptually, their understanding that we’re different stems from us being a start-up and that we’re still trying to establish ourselves in these spaces.

When I talk about what I do and the many hats I wear, it’s in the context of a start-up. People understand that my job can change pretty much on a daily basis, depending on what Rudius needs at the moment. So I don’t ever really have to simplify what my job is. I do whatever needs to be done.

People are more interested in the fact that we’re a start-up and that I work from home, than what I actually do day-to-day. In some ways I live the dream. I don’t have to worry about making it into an office. I don’t have hours to keep. I travel a lot. As long as the work gets done, everyone is happy. I think a lot of people would prefer the system we have over the traditional eight hour work day.

When you first met Tucker, did he buy you a copy of [Robert Greene's] 33 Strategies Of War like he did for Ryan Holiday? [a fellow Rudius writer, pictured below right]

Nope. But Tucker has this amazing library that I’ve borrowed more of my fair share of books from. For a while I was reading like a book a week out of it. And he has this habit of ordering books twice, so I’ve been able to get a number of free books that way.

When I first met Tucker, I knew he was a Robert Greene fan, so I lied and said that I’d read all his books and was a huge fan myself. Things probably would have turned out the same, I’d have still gotten the job, if I’d been honest but I was reaching that night because I really wanted to work with Tucker. And once that lie was on the table, I had to go back and read Robert Greene. I was too poor to buy the actual books, so I blew off studying for my finals and spent the next week in the UCLA bookstore reading Robert Greene’s work.

In “I’m With The Band“, you wrote: “And if you already think I’m an asshole this is where you should probably stop reading.” Can you explain that line? Why the pre-emptive self-defense?

I was trying to say that I realize how ridiculous it is to complain about a positive. I’m aware that what’s coming is going to be good for all of us. If the movie [I Hope They Serve Beer In Hell] does well, we’ll be in a great place. We’ll have resources, we’ll be able to work the artists we want to work with, and we’ll have our pick of projects.

A lot of people are going to look at what’s coming and think I’m crazy to miss the days when we were run out of a living room. And they’re probably right. I assume that things only get better from here on out and that I’ll have more opportunities going forward. Which is why I feel like an asshole writing that I’ll miss it. But Rudius has been such a big part of my life over the last few years that I can’t help but feel something now that we’re about to undergo this huge change.

In September 2008, you took a hands-on approach to updating the Rudius Media homepage with new content almost-daily. What was the strategy behind this decision? Has it succeeded, or is it too early to tell?

As we’ve grown and added sites and as some authors have fallen off from writing, we’ve not done a very good job showcasing who is writing and where the newest and best content is. The change was supposed to (in some small way) address that shortcoming, and give readers an easy way to stay on top of what’s happening in the Rudius universe. In looking around at Rudius Media, it was a pretty big oversight that a new media company wouldn’t have a portal for it’s own content.

It was also the first part of a larger strategy to redesign the sites. I had hoped that we’d be able to get that redesign done this year, but because of the budget, it looks like that’s going to have to wait until 2010. I want to make Rudius Media more of a community instead of each site having it’s own little fiefdom. So we’re looking at features such as single login that will allow a reader to comment on any of the sites as well as log into the messageboard, dynamically updating blog rolls that show which sites have been updated and where the latest content is and the ability for our readers to interact with each other through profiles and other such web magic.

It’s really too early to tell if all of this will be a success or not as the changes to the Rudius Media site are just the small first step. There should be a lot of cool stuff happening next year.

How do you deal with procrastination? Have your work habits improved of late?

I used to just throw myself at the day with this sort of checklist mentality. So if I wanted to update the blog, I’d just sit there first thing in the morning and sort of command myself “ok, now write.” Or if it was midnight but I had some editing to do, I’d sit down and try to edit. As a result, I’d just be super unmotivated to actually do the task in front of me. so I’d waste time on the messageboard or on my RSS reader.

I’ve found that I’m better at certain tasks depending on the time of day. So mornings I can deal with the tech side and keeping the servers alive, usually over breakfast. Afternoons I usually spend on the content side; editing, looking at author applications, reading my RSS reader. And I’m better at writing post-8pm. So now I just block my day off into three-hour blocks and I just stay with whatever task I’m on for those three hours.

It has the advantage of not feeling like I’m going to spend my whole day on one task and since I know, “okay, I’ve got three hours to get this done.”

I also tracked myself for a week to see where I was wasting time. I realized that keeping my email open all the time was a huge problem, because every new email was an interruption to what I was doing. Now I only check it once an hour or so, whenever the natural breaks in whatever I’m working on come.

The bigger problem though was my RSS reader. It’s easy to lose a whole day just sort of mindlessly reading articles and tagging them in del.icio.us. Now, if I find myself doing that, I make a conscious effort to close it and get back to whatever I should be working on.

How do you define your business relationship with Tucker [pictured below left]? Do you consider him a mentor?

He’s my boss and the owner of Rudius Media.

He’s not a mentor in the sense that he’s looking over my shoulder and giving me advice or direction but he’s always been there as a resource. And as I’ve tried to learn everything I can about this business, it’s been invaluable having him there to bounce questions off of. A lot of what I’ve been trying to learn, he pioneered with TuckerMax.com, and so when I’m not sure exactly what the next step is, I can go ask him, “What do I need to do here?”

I’ve noticed that most people who comment on your blog entries tend to write something like “oh yeah I can totally relate, this is just like what happened to me”, before they go on to describe a similiar experience they had. I notice this happens a lot on Ryan’s blog, too. Maybe it’s a wider blog phenomenon, but it seems really concentrated on the Rudius sites. Does this kind of reaction to your writing bother you?

Not really. I’m usually so happy that people are reading and commenting that unless someone is obviously trolling, I’m happy that they’ve taken the time to hang out at my site. It’s not like I know my readers; they have no obligation to me to keep coming back and reading what I have to say. But they do, and that’s incredibly rewarding. That they then want to share their experiences is pretty cool.

There’s all these articles out there about narcissism, and about how blogging and Twitter and everything else is just an extension about how narcissistic we’ve gotten as a society. I’m sure there are elements of that out there, but for the most part, I think people blog and Twitter and share on flickr and goodreads and del.icio.us and messageboards because they’re looking for a connection with other people. I don’t see it as narcissism, but as us really trying to connect by saying “here’s what I’m about”, and seeing if that resonates with other people.

Yeah, the downside is that there are a lot of people blogging about their cats, but you know what? If that person has twelve readers, I bet there’s a cool little vibe happening where they all get to just geek out about their love of cats. It’s easy to shit all over that, but most people aren’t trying to do this for a living; they just want to find other people who share their hobbies and passions.

So if my writing connects with someone where they want to share their experiences back, I’m not sure how that could bother me.

Since I began reading your site a couple of years ago, I found it frustrating how little you discussed the day-to-day working for Rudius Media. It’s great that you’ve recently started to write more about that side of your life.

I tend to write about what’s going on in my life and what I find interesting at the moment. With the movie tour coming up and with the movie site about to go live, Rudius has definitely been on my mind. But it hasn’t been a conscious decision to write more about my work, or what happens day-to-day. When I sit down to write, there’s no real decision like “I have to go in this direction.” I just write about whatever happens to be on my mind at the moment.

If you like the day-to-day Rudius stuff, there will be a lot more of it coming up. I’ll be on the movie tour, and I plan to write every day, sort of what I did with the Panama trip. So look for that.

What are your goals with the non-fiction element of BenCorman.com? [site banner pictured below right - dude in suit isn't Ben]

I wish I had goals for the site. A few months ago, when I was having trouble writing post-Panama, I sat down and spent a few weeks mapping out my next novel. I’ve got a notebook full out outlines and character profiles and everything else that goes into a really big project. And for a few weeks I sort of nibbled around the edges, filling in parts of the outline or writing scenes, but not doing any of the heavy lifting.

Then I had a pretty rough weekend and wrote about it in the entry about my grandmother dying (”January 22nd, 1917 - July 3rd, 2009“), and ever since then, the words have sort of tumbled out and on to the page. So I put the novel away for a bit, and I’m just going to ride this for as long as it’s fun and it’s working for me.

I go through these periods where writing comes really easily and I have a lot to say; that’s when I really just love doing it. But as to where it’s headed or what the plan is, it’s pretty undefined. Just: do this, and see if people respond to it.

It’s actually a dumb plan. I should be working on the novel non-stop so that it’s ready when we’re a big bad player in Hollywood.

What do you hope others get out of your writing on the site?

I hope people are entertained. Growing up, I read a lot. Even now, there’s nothing I like more than just killing half a day getting lost in a really good book. I don’t think my own writing is that strong yet, where people will just get lost in it for hours, but I hope that they sort of lose themselves in what I have to say - for a few minutes, at least.

Finally, how do you feel about being interviewed?

It’s harder than it looks in the movies. Like anything else, there’s this pressure to be engaging, to be funny, to be honest, all while still maintaining that fiction that I’m cool enough to be interviewed.

I really hate reading interviews with people that I respect that are boring, because it feels like they’re not trying. That’s probably selfish of me, to want more than they’re willing to give. But now, being on the other side of the table … it feels like you’ve given me the chance to say something, and you’ve opened your audience to me. I want to respect that.

So much of this blogging shit is just a shell game: it’s creating content because the template is to update (x) times a week on Y subject, and link bait sites A, B and C. In my own writing, I’m trying to get past that. I’m trying to create the kind of stuff I’d want to read, and not just create content because I need to hit that content template.

So I’d feel really shitty if I just mailed it in with two line answers. But it’s fun too. And I can only hope that this interview turns out to be entertaining, or that someone gets something out of this.

Ben Corman updates the RudiusMedia.com homepage most days, and writes mostly non-fiction at BenCorman.com. He’s joined Tucker Max’s movie tour in the lead-up to its September 2009 US release, which Tucker has blogged about extensively here. Contact Ben via his site or Twitter.

Filed under Conversations | Tags: 33-strategies-of-war, beer-in-hell, ben-corman, blogging, business, cinema, creative director, creativity, donika-miller, fiction, film, flickr, goodreads, hollywood, i-hope-they-serve-beer-in-hell, luke-heidelberger, Media, narcissism, Online, procrastination, publishing, robert-greene, rudius-media, rudius-media-message-board, ryan-holiday, Social Media, start-up, tucker-max, twitter, Web, Writing | Comments (3)

A Conversation With Jess, Sydney Digital Strategy Director and SomethingChanged.com.au blogger

It just so happens that Jess is Digital Strategy Director at a mysterious Sydney advertising agency. She won’t say which, and she also won’t let me publish her surname. It’s not because she’s scared or nothin’, but on the internets, Jess is best known as the curator of a rather excellent blog called Something Changed, about which I wrote lovingly for FourThousand:

“Something Changed acts as Jess’ digital scrapbook, where she posts about new media, advertising, online campaigning, representations of the self, kids today, words, writing and books, funny things on the internets, politics, art, ideas, music, work, food, and sydney. The result is an aggregate of content that you’ll probably find either funny or fascinating if you’re a twenty-something who spends a lot of time online - and since you’re reading this, it’s not an unfair assumption to make.”

Jess, why did you start Something Changed? Was there an influential person or moment that encouraged its creation?

I started Something Changed almost two years ago because I was fascinated by people’s behaviour on the internet and I wanted to document my discoveries. It was partly so I could archive and remember facts, figures and links more efficiently, and partly to have something to show for the immense amount of reading and research I do! I discovered Tumblr through Gawker’s exhaustive coverage of Jakob Lodwick and Julia Allison’s relationship which largely played out on the Tumblr platform. Tumblr was perfect for me because I like to present raw data that interests me as I find it, rather than crafting long posts.

Where do you find the majority of the articles that you link?

On Tumblr you can post stuff you create, post stuff that you find online, or use their reblog feature (which is sort of an automatic “retweet” feature) to post other’s content with a link crediting them. About 75 per cent of what I blog is from the second category. I find it by either investigating a topic that interests my by searching and following links, setting up RSS feeds to my favourite blogs and websites, and by following people who I respect and who will post things I find interesting.

Does your exhaustive online presence ever spill into your professional life? Do your workmates know of the blog?

In fact the internet IS my job, lucky me! I work for an ad agency where I am the digital strategy director. Since I work on campaigns and strategy it’s considered part of my work. My workmates and bosses definitely know of the blog, I bang on about it exhaustively. In fact my boss promised to buy me a cake when I passed a big milestone in the amount of readers I had, but I passed it ages ago and he is still yet to come through. Two of them have started Tumblrs themselves. We all love the internet at work.

Why the anonymity?

Well I’m not really sure now! I was doing some big work for clients around which there is some sensitivity, and I didn’t want any posts to be taken out of context and my personal views being ascribed to the client. I think in the next few months I’ll probably get with the times and put up my full name. I’ve noticed all my peers in my industry do.

Do you often give thought to how you portray yourself online and the legacy you’re building, or do you just throw it all out there?

Something Changed started as mainly a vehicle for professional development and research and largely it still is. I barely ever talk about myself (apart from “I saw this, I read this, I ate this, I visited this”) or my feelings. So at worst it will be a record of what interested me at different stages of my life, which is fine. Thank god I have never posted a poem or ruminations on my relationships.

What do you think Something Changed adds to the web?

Lots of people in marketing and advertising view the internet from very very far away with a telescope. The world does not need another “how to be a powerblogger” blog or post on “how to measure social media ROI”. I like to think I see the raw internet - the amazing stuff people create, the intense stuff people say about their lives and feelings, the fascinating ways they represent themselves online. Then I try and distill that onto my blog. It’s like a little field study from an anthropologist completely embedded in the culture they observe. Having said that, I don’t recommend people see my blog as anything special - instead they should set up their own!

As you said, you barely ever talk about yourself. But you also barely ever talk about why you find something interesting, or worthwhile posting.

You’re right. I tend to like information that I view as primary sources - people who produce things from scratch, whether it’s blog posts about their lives of feelings, collating things that inspire them, producing amazing things likes videos or songs. Or academic analysis- people who take rigorous, well-informed approach to analyzing the internet and its sociology.

I don’t have time for anything in between, that whole raft of “people who don’t really understand the internet talking in vague general terms about the internet.”

I have things I definitely won’t post, like anything about swine flu, anything about that Best Job in the World tourism campaign, or tips to become a Twitter poweruser.

Do many of your non-ad agency friends follow the blog? How do you describe the blog to a real-life friend?

None of my friends that I’ve known forever are in the ad industry. They all read it, sporadically. When I refer to my blog I adopt a stupid mocking tone and say “my blawg.” If they ask about it I give a knowing smile and say, “I’m so famous on the internet you guys.” If a waiter takes ages to take our drink orders I’m like, “this would never happen to me on the internet.”

You and I both spend a lot of time online. I’ve gotten to the point where I’ve develop a kind of bias in the way that I access information online. I start to overstate the way that I operate and assume that others follow similar methods; if they don’t, I become either amused or frustrated, depending on my mood. But that’s a curious aside. When did you become a heavy internet user, and how did your skills develop to the point that they’re at now? (Because let’s face it, good internets is a skill.)

I know exactly what you mean. Good internet is definitely a skill. I am totally self taught, I didn’t even have email until 2000 or 2001. In 2003, someone at uni said, “email me a draft of your paper” and I said, “oh it’s pretty long for an email,” and then attachments were explained to me. I couldn’t use a digital camera until 2004. I couldn’t pirate music! It all sounds a bit embarrassing now.

It was in 2005 then that I started using the internet heavily because I joined some forums. Before that, I had always thought of the “web” quite disparagingly, “who are these people? Read a book, or go outside.” Now it’s completely a part of my daily routine. It’s really changed my life – how I think, what inspires me, how I work, the people I’ve met.

It’s helped that I can do it all day everyday at my work. Spending ten hours a day on something is a good way to get quite good at something. In every role I’ve had in my career, to do a good job I need insight into what people think and feel, a creative spark to generate ideas, and a plan to my implement strategy. So the internet is crucial to every single element, and my employers have always let me have free reign to work that way.

Do you keep a private journal?

No! I’m too self-conscious. If I want to remember how I felt about something, I do a keyword search in my Gmail and cringe at old emails I wrote my friends.

How did you become digital strategy director at your agency? Was ‘good internets’ part of the job description?

I met the CEO of my agency when I consulted on online strategy on a big national campaign he was working on. A few months later my position was created for me when I said I was ready for a new job - so there was actually no job description! I’m so lucky now that I get to do what I love with the cleverest team and the best clients.

The career path to Digital Strategy Director was not an obvious one. I was a journalist, then moved to Melbourne and could not immediately get a journalism job so I got a job doing the overseas publicity for Neighbours [pictured right *snigger*]. I only got the job because at the interview I told the producer, “You know it’s not too late to make Izzie’s baby Jack’s,” or something. Since I was spending my days trying to get freelance writing work I had had plenty of time to watch Neighbours fortunately.

Of course part of my job was to look after the BBC’s Neighbours website. It was my first taste of a really intense online fan community. They had a forum and everything. I learnt so much from that job. That an official website will never be as fascinating as a fan website unless you let go of the PR reigns (why would you want to read about an actors’ theatre aspirations on our site when you could go to an unofficial site to read about their love life?). That fans create the best material, that fans really get upset if you make changes without consulting them. It was a crash course in Internet.

Then I got to do my dream job being the Online Director doing national political campaigning, where I learnt about building movements – uniting people around taking action online and offline to achieve social change. Then I consulted on another big campaign, then I got this job. I always think of that thing people say, “the jobs the youth of today will be doing when they grow up haven’t even been invented yet.” At our Careers Centre at school they basically said girls could be Lawyers, Accountants, Gallery Curators or PRs.

I’m assuming that you went to university. Tell me about your time there.

I did! I went to uni to study English thinking I would have a career doing some kind of writing. In first year I became interested in social justice issues and for the first time paid attention to politics and current affairs. Before then I was strictly a reading, writing, art galleries, theatre type of person. So uni was fun, I did the student politics/share house/shop at Salvos/“feed yourself on $5 a day” thing until my last year. Then I got a full time newspaper journalism cadetship, and had to do my Honours year full time at the same time.

Was that a difficult year? Did you ever question what you were doing?

It was difficult. Fortunately it was things I loved doing – researching and writing. I’m also one of those people who needs to be busy to get things done. I like approaching big tasks (daily deadline of journalism combined with a yearly deadline of handing in a thesis) and strategically breaking them down in an efficient way. Having said that, I am never studying again. And whenever my friends say “I’m thinking of going back to uni,” I always say “NO! YOU FORGET HOW HARD IT IS!”

How did you land the cadetship? Was it shit or awesome?

I decided suddenly I wanted to be a journalist so I got a two week cadetship at a newspaper. I was lucky they gave it to me because I think now they only take people studying Proper Journalism at uni – a bit short sighted in my opinion, but I think it’s because the universities provide insurance. I got a story in the paper almost every day, including a huge feature on mobile phone use that was published in the Features liftout on the Saturday. The story is completely lame and I am so glad it’s not accessible by Google.

After my two weeks the Chief of Staff said they were hiring a cadet, and would I like to apply? I said “yes”. I interviewed and didn’t get it – someone else did. But a few weeks later they phoned and said I could be a cadet anyway. So that’s how I got the job, and now the other cadet is one of my best friends. The cadetship was amazing. Every day as a general news reporter is different and being a journalist is like having a license to walk up to anyone and ask them anything you want.

Do you read newspapers? Could you imagine being a full-time news reporter?

I only read newspapers on the weekends: the Australian, the Sydney Morning Herald, Sunday Sun Herald and Sunday Telegraph. I get rid of all the Drive, Careers, Business and rubbishy sections. Then read the news, then the Lifestyle, then glossy lifestyle supplements. It’s a habit. Print will never die while people have weekend brunch routines to uphold.

I can’t imagine being a full-time news reporter. I would love the thrill of finding a big story but miss the calming routine of planning and strategising in advance. I get a nice mix of thrillingly busy versus long term planning in my current work, so I wouldn’t go back.

Lots of people view their time at university as instrumental in their personal development. What did you learn about yourself during that time?

I learnt the same thing at uni that has proved true in the workplace. Studying and work (doing your actual job as per your job description) teaches you nothing. You have to do it and do it well. But everything fun, amazing, professionally exciting or leading to personal growth has always been thanks to things I do on the side. Whether that’s groups I joined at uni, friends I made on the internet, ideas and projects I’ve suggested at work, or new career opportunities I’ve conjured up. When I think about what my life would be like without my blog that I randomly started a few years ago… I just can’t imagine it!

Something Changed is my favourite Australian blog. You’d best subscribe via email or RSS. Unsurpisingly, Jess is also quite lively on Twitter. Thanks for the interview, Jess!

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A Conversation With James Drewe, Digital Planner at Starcom Worldwide

Meet James Drewe, Digital Planner at Starcom Worldwide’s Brisbane office. Starcom is a media agency that focuses on the strategic implementation of advertising and marketing objectives. James deals with sweet digital projects every day. Jealous?

James, Starcom seem a lucrative company to break into. How’d you first hear of them, and how’d you talk your way inside?

I had the possibility of taking two subjects’ worth of work experience in my final year of university and I really wanted to take advantage of that opportunity, so I did a lot of research on advertising agencies and weighed them all up based on a few factors which I thought (at the time) were important to what I wanted to get out of my career. I looked at the global size of the company and their clients. Starcom was on the list, along with half a dozen other agencies with offices in Australia.

How did I talk my way in? The old fashioned way - networking. University is about what you know, but the workforce is also about who you know. So I began to network in order to approach the right people in the industry. Timing was also on my side, as Starcom happened to be looking for a new digital person at the time I made contact with them.

Which degree did you study, and, thinking about your career, how effectively did the coursework prepare you for life in the real world?

Originally I wanted to study 3D animation and work at a company like Pixar, but in my first year I discovered advertising and in my second year I switched to the Queensland University of Technology’s Bachelor of Creative Industries. It was an open-ended degree that allowed me to study the bulk of marketing and advertising subjects from a full Business degree, but also continue my passion for arts by taking electives in film, television and website development.

After looking at how many business subjects I could take, I took as many advertising specific courses as possible, everything from consumer behaviour to copywriting, marketing and PR. Some subjects prepare you better than others, but I can’t comment on the current course because it might have changed.

There are very few courses which focus specifically on media. A Business degree and in particular the Marketing/Advertising Major is very broad in its scope because marketing is a very broad field. Marketing covers advertising, public relations, the look and feel of your brand, consumer behaviour, media, research and more, so it is very tough to focus on your particular interest unless you went on to do post-graduate work.

At the end of the day, you can only learn so much at university and most of it will be theory rather than practical. There are a few team-based subjects where you get the opportunity to prepare a marketing/advertising strategy for a company (made up or potentially real) and these are the closest you will get to applying the theory in a real-world context until you actually land on your feet in the industry.

Tell us about your role at Starcom. How has it has changed during your time there?

My role at Starcom is Digital Planner which encompasses research strategy, media planning, campaign implementation and reporting and analysis. This means that I sit in with our client teams at the time of briefing and help develop their campaign strategies, specifically how those campaigns will play out in the digital space (be that online, digital video, social, mobile or other forms of ‘digital’). I also plan the intricacies of the campaigns, including which sites we will use suggesting ad formats to creative agencies, and implementing (booking) these campaigns. Once a campaign is over I assist with the reporting and analysis of performance and what we can learn for future campaigns.

And, because I know digital (and therefore computers), I’m also substitute IT guy when ours is out of the office!

This role has evolved since I started in 2006. When I was fresh to the agency my primary role was to look after reporting and material management (making sure the correct ads appear in the correct places). The role has definitely grown and my responsibilities are now far greater.

In this Mark Pollard article, he and his merry band of marketing/advertising commentators joyously bash the words and phrases with which you deal each day. Is your blood boiling, or do you agree that the industry tends to disappear up its own arse on occasion?

As you can tell by the number of comments on Mark’s article (45 at last count), this is a sentiment shared by a quite a few people within the ‘digital’ community – I’ve even thrown my two-cents into that post as well.

Marketing as a whole is full of jargon and catchphrases, it’s not just the digital fraternity. However, it seems to me that along with the rise of online and digital marketing, the number of buzzwords has proliferated – you can’t just use generic terms anymore, you have to put your own spin on it.

My blood certainly isn’t boiling after reading the article, it’s been a great opportunity for some of us to have a laugh at ourselves, because at the end of the day we’ve all been guilty of using at least some of ‘those’ words – I know I am.

What are your thoughts on the recent commercialisation of social media - wherein many companies are realising that people are talking about them online, and that they’d best monitor those conversations - and do you think this concept is solid, or a mere phase?

Social media still has a ‘flavour of the month’ feel about it to me but I don’t mean that in a bad way. It just seems that a lot of companies see social media as something they have to jump into because everyone else is. Unfortunately, very few people know how to do it properly and actually turn it into something which can drive measurable business results.

Social media has been around a long time, digital has just made it easier for groups to congregate and get their voice heard. I’d include word-of-mouth marketing, public bulletin boards and to a certain extent free newsletters in the social media category because these are all about people voicing their own opinions. However these three examples are much easier for mass audiences to ignore due to the limited reach these mediums have.

The internet made it a lot easier for groups of like-minded people (say, bitter Walmart employees) to get together and share their passion. When the issue of physical distance is removed from the equation, you no longer have just a small, local community – instead you have a national, or even global – group which has a lot more weight behind it.

I think social media is a great way for some companies to extend their customer service and public relations into an environment that their consumers are actively engaged in; however, there is a very fine line between utilising this space correctly and simply jumping in because ‘Twitter is in the press at the moment’. There are some great examples of companies using social media to their benefit, including Dell and Zappos on Twitter, and there’s just as many examples of companies who have created a lot of bad press for themselves, such as RyanAir.

Financial crisis. Big and scary for advertising agencies. Right? Have the last six months been kind to you?

The financial crisis is affecting different companies and agencies in different ways. There is certainly an overwhelming mood of cautiousness at the moment. Many companies, regardless of industry, are doing it tougher this year than they were at the same time last year - some are choosing not to increase their budgets, others are cutting theirs, some are continuing on with business as usual.

Okay, recession. We get it. Tough times for the job market. Near-impossible to get a start in the creative industries if you’re a recent graduate. Fact or fiction?

Near-impossible might be taking it a bit far, but it certainly is a lot tougher to get a job at the moment, and it is the same in many industries. That doesn’t mean that without some determination you can’t land a job though.

Bearing in mind that Craig Wilson at Media Hunter has recently opined on how to avoid the ‘resume run-around’: if you’d just graduated and wanted to get a start in the advertising industry - with no formal experience - what would you do? You mentioned networking earlier, and that Starcom were on your hitlist when you were looking for a job in 2006. Run us through your self-marketing pitch at the time, and advise how you’d approach the same task in 2009.

I quite liked Craig’s article – I hadn’t seen it previously – and the overall tone of the article certainly rings true. Personally, there is one sentence that stands out for me, right at the start: “I encourage starting a relationship before asking for the job,” and this can only be more important in the current environment.

If you are still at university (or out of university, it doesn’t matter) the best way to build a relationship in an industry you have no contact with is to do work experience. Your course co-ordinator can help you out with organising this and will more than likely they have a few contacts in the industry to help get you started. This is how I got my foot in the door.

I worked at a media agency for two full days a week for 13 weeks with no pay. A lot of people won’t like the ‘no pay’ aspect but to be honest, if you enjoy it then it shouldn’t matter. Build up a rapport with your co-workers, ask if you can go into meetings with them with the media, ask to meet clients and, if you are enthusiastic, and get the work done. Then people will take notice.

This is the same route I took - except I also ended up joining my co-workers when they went to the bar every other Friday night, it’s a great way to meet people in the industry! - and while I didn’t get a job with the agency I did work experience for, I was able to make some calls and find a placement. I had an interview the day after I called in, and a job that afternoon. Sure, I still had a formal interview and had to submit a resume, but I was able to avoid a lot of cold calling and rounds of interviews.

In today’s job market, a similar route will still get you in the door, and that is the important part. You might not be able to land a job with the company you do work experience for, but it will allow you to add some real experience to your resume and you will be able to demonstrate a knowledge of the day-to-day tasks and workings of a company that university can’t teach you.

Great advice, James. Finally, Simon Van Wyk of Hothouse Interactive spurred discussion within the advertising community by declaring that interactive web agencies need to stop behaving like digital advertising agencies. Since Starcom seem to be positioned directly between the two - I might be wrong here, please clarify - what’s your take on Van Wyk’s rant?

First off, I’ll try to clarify the different types of agencies that make an appearance in Simon’s article, and then I’ll get back to the question.

HotHouse Interactive is a company that produces websites and content management systems for their clients (purely based on the content of their website). Then we have digital advertising agencies, I would put companies such as Amnesia|Razorfish and Tribal DDB in this category. Starcom is a strategy and media agency, in that we focus on our clients’ messages being in the right place at the right time. We don’t focus on one particular medium over any other, nor do we create any of the ads, since this is usually the role of a creative agency. For me, when digital suits a client’s objectives, that’s when I get involved.

So back to your original question. Not having worked in an interactive agency (such as HotHouse), I can’t really comment on how much these agencies do (or don’t) want to be like digital advertising agencies, but there is obviously a bit of contention in the industry about how these agencies fit in and act within the industry as a whole. There’s also a slight issue (as many commenters have pointed out beneath that article) that Simon’s rant is exactly that, a rant. Like many rants, it gets off topic a little and I feel like he contradicts himself in places too.

I agree with the stance on social media, as I’ve stated above and some of his points in this industry code of practice also hold some weight. Unfortunately there aren’t any facts or case studies to back up the claims he is making. Ashley Ringrose made a great point that the valid points are muddied by some invalid and sweeping statements.

If the purpose of the rant was to start a discussion about where the different agencies fit within the industry - and there is quite a lot of overlap these days - then Simon has done a fantastic job. However I think a few revisions might have given the article a lot more weight.

James - thanks very much for your thoughts, advice and time.

You can get in touch with James via Twitter.

Filed under Conversations | Tags: Advertising, Career, conversation, digital planner, Interview, james drewe, jobs, Marketing, Media, Social Media, starcom worldwide, University, web strategy, workplace | Comment (0)