All posts tagged Online

• March 8, 2013

  CNET story: ‘The Man Who Virtually Has It All’, March 2013

  A feature story for CNET Australia; excerpt below.

  The man who virtually has it all

  A 30 year-old Sydneysider has amassed a small fortune by trading virtual items for real cash in the online game Entropia Universe. What next, though?

  

  In game, the nearest moon to Planet Calypso sits huge in the sky, framed against a blanket of twinkling stars and space clouds. Surrounding mountains tower above and oddly bendy palm trees sway in a gentle breeze. It is beside the teleporter located at Camp Icarus, Planet Calypso’s seaside outpost for new players, that I met with Zachurn “Deathifier” Emegen, leader of the Dark Knights society and one of the wealthiest men ever to play Entropia Universe.

  With a few quick mouse gestures, Deathifier — a tall, handsome avatar clad in shiny red armour — had spawned a Quad-Wing Interceptor, an impressive and expensive-looking aircraft. He then added me to the vehicle’s guest list and invited me to take a seat inside. Our destination? Treasure Island.

  Deathifier is the owner of the 25-square-kilometre plot of in-game land called Treasure Island. He purchased it for US$26,500 in December 2004 and set a Guinness World Record for the largest amount spent on a virtual item. We had to take the long air route, though, because Entropia Universe game developer MindArk had, without notice, disabled the teleporter that allows new players to travel between Camp Icarus and Treasure Island with ease.

  My pilot wasn’t pleased about this unexpected change: he’s reliant on hunting tourism for much of his income, and if players can’t easily get there via teleporter, he’s missing out on potential Project Entropia Dollars (PED), the in-game currency that’s tied to the United States dollar at a fixed exchange rate of 10-to-one. (Treasure Island cost 265,000 PED in 2004.)

  In real life, outside of this vast virtual planet and its two continents, Deathifier is David Storey, a 30-year-old Sydneysider who has been playing Entropia Universe for almost 10 years. Throughout that decade, behind the screen, in-game investments and earnings have comprised the bulk of Storey’s income. With help from a handful of silent partners, whose identities he has never revealed, Storey has invested over US$1 million into the game. The $26,500 Treasure Island purchase broke even in its first year, thanks to Storey’s tireless development, salesmanship and marketing, both online and off.

  At first, this is a strange concept to get one’s head around. This man makes a good living by spending his work week inside a computer game, a space more readily associated with fun and entertainment than commerce and profit. While Storey piloted the Quad-Wing Interceptor south-west across vast oceans and jagged mountain ranges toward Treasure Island, my avatar sat in the gunner’s seat — the aircraft is armed and able to shoot down opposing vehicles if necessary — while we spoke over Skype.

  I asked him whether it’s been difficult to separate the fun from the business side of the game. “They’ve always been intertwined,” Storey replied. “At some points, it’s been more for fun; at others, more for business. More recently, I’ve transitioned more toward business, because the fun elements have declined, so to speak. The core gameplay hasn’t changed in 10 years.”

  To read the full story, visit CNET.

  No Comments / Feature Journalism, Tech Journalism / Andrew McMillen

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• July 10, 2012

  The Weekend Australian book reviews: ‘Digital Vertigo’ by Andrew Keen and ‘The Blind Giant’ by Nick Harkaway, July 2012

  Two digital-themed non-fiction books rolled into one review, for The Weekend Australian. The full review follows.

  New portals of perception in a digital age

  As cyberspace encroaches ever deeper into our everyday lives, it’s worth pressing the pause button to question how we choose to spend our time in an era of digital distractions. The two books under review present opposing viewpoints on this conundrum.

  In Digital Vertigo [pictured right], Anglo-American entrepreneur Andrew Keen takes a critical stance against the technologists behind social networking tools such as Facebook and Twitter, for reasons exemplified in the book’s subtitle. Keen knows his topic from the inside: on the cover the title is presented as a Twitter hashtag and the author’s name as @ajkeen. He has more than 19,000 followers on that medium, and this book seems to have been written between his frequent pond-hopping to speak at social media conferences.

  The tale begins with Keen staring at the corpse of Jeremy Bentham, the long-dead British philosopher and prison architect best known for his Panopticon design, in which inmates can be watched by outside observers at any time: “a prison premised upon the principle of perpetual peeking”, as Keen writes. Per his wishes, Bentham’s body is permanently exhibited inside a glass-fronted coffin — an “auto-icon” — within University College, London. Keen’s segue is that social media represents the “permanent self-exhibition zone of our digital age”.

  A curious introduction, no doubt. Time and again, Keen revisits the concept of the auto-icon while examining how our culture has become “a transparent love-in, an orgy of over-sharing” and comparing today to George Orwell’s Nineteen Eighty-Four, where “to do anything that suggested a taste for solitude was always slightly dangerous”. Many readers will recognise a kernel of truth in this comparison: to log on to the internet in 2012 is to be inundated with requests (demands?) to share, to socialise with other humans.

  Keen’s title is also a reference to the 1958 Hitchcock film Vertigo, where the protagonist eventually learns that everything he believed to be true was the product of malicious deception by his peers. Keen ties this to social media by describing it as “so ubiquitous, so much the connective tissue of society” that we’re all “victims of a creepy story that we neither understand nor control”.

  The scenic route that Keen takes to arrive at this tenuous point is not particularly interesting. He fills entire chapters by paraphrasing academics and journalists, and attempts to list seemingly every start-up social business making waves in Silicon Valley. As a self-described “super node” of the social network, Keen seems quite proud to tell us that he closed his personal Facebook account in September last year.

  What could have been an original tech-dissident’s tale from the belly of the never sleeping beast is instead convoluted and messy. Keen draws heavily on historical references and too often these miss the mark, though a thorough examination of the creation and fiery destruction of the Crystal Palace in London is a highlight. It’s worth considering whether the meandering and messy nature of Digital Vertigo — including many typographical errors — is a symptom of the author’s inability to avoid the attention-shattering properties of the web.

  At the time of writing, @ajkeen was still tweeting, by the way.

  Conversely, British novelist Nick Harkaway tries his hand at long-form nonfiction for the first time in The Blind Giant [pictured right], and strikes on a narrative that immediately grips the reader. Using tight language and evocative descriptions, Harkaway’s introduction is a nightmare vision of a dystopian, tech-led society where “consciousness itself, abstracted thought and a sense of the individual as separate from the environment” are all withering away. A contrasting vision of a “happy valley” follows, and is just as realistic and compelling.

  Harkaway admits in the afterword that the book had its origins in “unpicking the idea that digital technology was responsible for all our ills”. This late-declared bias aside, The Blind Giant is a measured and thoughtful take on a problem that will concern us all soon, if it doesn’t already.

  Though the author is clearly tech-inclined – he notes on page one that he was born in 1972, the same year as the release of the first video game, Pong – he is not fanatical. He compares attempts to switch off from the internet with refusing to open your mail: “It doesn’t solve the problem, it just leaves you ignorant of what’s happening, and gradually the letters pile up on the mat.”

  His narrative arc is well considered and draws on disparate topics such as neuroplasticity (how the brain alters its make-up to take on new skills and abilities), whether social media helped or hindered the anti-Mubarak revolutions last year (in Cairo’s Tahrir Square and London) and the intriguing idea that we are living in an era of “peak digital”: “the brief and impetuous flowering of digital technology during which we inhabit a fantasy of infinite resources at low market prices”.

  Harkaway is a consistently engaging narrator: his fascinating analogies, elegant word play and occasional use of humour all point to his storytelling skills. True to the subtitle, his book cuts to the core of what it means to be human and how we might go about managing new and emerging technologies.

  It’s no self-help guide to unplugging yourself from the wired world, nor does he encourage us to spend more time with our heads in “the cloud”. Instead, Harkaway urges us to acknowledge our humanness on a regular basis, regardless of whether that human happens to be engaging online or off.

  Digital Vertigo: How Today’s Online Social Revolution is Dividing, Diminishing and Disorienting Us
  By Andrew Keen
  St Martin’s Press, 246pp, $32.95
  

  The Blind Giant: Being Human in a Digital World
  By Nick Harkaway
  John Murray, 288pp, $21.99

  Andrew McMillen is a Brisbane-based freelance journalist.

  No Comments / Literary Criticism, Published Writing / Andrew McMillen

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• April 27, 2012

  The Global Mail story: ‘Sources Of Tension: SourceBottle and online sourcing’, April 2012

  A story for The Global Mail, published in April 2012.

  Excerpt below; click the image to read the full story on The Global Mail website.

  Sources Of Tension
  by Andrew McMillen

  Times have changed for journalists, and some have changed the way they get their information. It’s time to let readers in on one of the shortcuts.

  

  Pre-internet, journalists had it tough. If they needed quotes, they had to use initiative, combing their existing contacts, working their telephones, or wearing out their shoe leather meeting people face-to-face. Often, all three tactics were employed simultaneously.

  In 2012, not only are supremely useful online tools such as Google, Facebook and Twitter making the hunt for sources a much more efficient process, there are now entire digital businesses built around connecting journalists with sources – namely, the “real people” you find dotted throughout broadcast, print and online news stories. While Facebook and Twitter are useful for this purpose, they can be limited by a journalist’s existing network of “friends” and followers. So, aiming to streamline the process by offering volume and efficiency, new digital services will push a journalist’s message out to a large audience as quickly as possible.

  At face value, such businesses may appear no more than a slick machine pushing the antiquated skill of personal sourcing into the interconnected present. But the media-consuming public usually are unaware of how the voices in news stories have been gathered, knowledge that might colour the way readers interpret the quotes. To examine the ethical complexity of the issue, The Global Mail looks in detail at one such direct-connect business: an Australian website named SourceBottle .

  A cursory scroll through the website’s Twitter account, @SourceBottle , offers a depressing insight into the way some Australian journalists are using the service. On SourceBottle’s Twitter feed, wedged among requests for the generic (“Magazine seeks Gen Y girls who ditched the city life for the country”), the hopeful (“Magazine seeks people to lose 5kg in 2 weeks”) and the plain lazy (“Magazine seeks details on the Titanic for article”) is this jaw-dropper, tweeted on December 10, 2011: “Mag seeks women who have rejected a 6-figure salary, gone blonde, adopted a rescue dog or converted to Islam #beasource.”

  It’s a shame that the link leads to a dead-end on the SourceBottle website — the journalist’s deadline has long since expired, and so the “call-out” is shielded from public view — as that story sounds amazing. (Imagine if they found one women who’d done all four disparate tasks?) Mirth aside, it also sounds like an Australian women’s magazine has planned an article and then attempted to find sources to fit their idea of reality, rather than using reporting to inform the outcome. It’s the journalistic equivalent of putting the cart before the horse.

  SourceBottle, founded by former PR rep Rebecca Derrington in July 2009, advertises two functions. Firstly, it helps journalists and bloggers find sources for stories. These voices are essential across all forms of journalism: without sources, we’d only ever see, hear and read fiction or opinion. In order to find people to interview for their stories, journalists are allowed to post a “call-out” on the site. If all goes to plan, the journalist can “sit back and sources will find you”, according to the site’s bolded marketing spiel.The concept is instantly appealing to any time-strapped journalist (as most are, after all).

  To read the full story, visit The Global Mail.

  No Comments / Feature Journalism, Published Writing, Tech Journalism / Andrew McMillen

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• October 24, 2011

  A conversation with Ryan Holiday: blogger, former marketing director of American Apparel, soon-to-be author; October 2011

  Ryan Holiday is one of the most influential people in my life.

  

  His blog, RyanHoliday.net, is one of the most valuable online resources I know of. This is a statement that I know will make him blush, because Ryan is a modest guy. I know this because when I first approached him for an interview in January 2010, he deflected my questions – which were extremely detailed, potentially to the point of exhibiting stalker-like behaviour. He wrote that when he felt he deserved an interview, he’d give it to me; he also said that mine was “the most in depth, investigative email I’ve ever gotten”.

  At 24, Ryan [pictured right] is a year older than me. I’ve viewed his blog as a kind of counsel since I first became aware of his work. His thinking and writing has, in turn, shaped my thinking and writing. It is fair to say that I wouldn’t be on the path I am now if I hadn’t been closely studying another young male on the other side of the world, fearlessly kicking down doors in search and pursuit of his goals. For a couple of years, Ryan’s ambition, persistence and confidence all directly influenced my day-to-day thoughts and actions. Which is another statement that will make Ryan blush, because it’s a pretty fucking weird thing to type, let alone think.

  Ryan first attracted my attention by attracting the attention of someone who I was closely studying at the time: Tucker Max, the American blogger-turned-author who is best known for his 2006 book I Hope They Serve Beer In Hell and the 2009 film adaptation of the same name.

  Ryan wrote a review of Tucker’s website – which, at the time, was a collection of stories about Max’s drinking and sexual exploits – for his college newspaper, and sent the link to the author. Soon after, Max posted the review on his message board, which was a fairly popular corner of the web; it was deleted a couple of years ago. I immediately became interested in figuring out who Holiday was.

  That review led Tucker to hire Ryan as an intern at his company, Rudius Media (now defunct). It led Ryan to work with the acclaimed author Robert Greene as a research assistant on the strategy book The 50th Law, co-written with rapper 50 Cent and released in 2009. And it led Ryan to be hired by the clothing manufacturer American Apparel, where he worked as Director of Marketing for a couple of years. He still works as an advisor to American Apparel, but moved from Los Angeles to New Orleans in mid 2011 to work on a book project of his own.

  Since January 2007, Ryan has consistently used his blog as a platform for discussions about writing, running, online PR, media, philosophy, and stoicism, among other topics. I’ve consumed every word that he has written since his first post, ‘The Business Of Running‘. I often re-read his posts multiple times, which is something I rarely do online. That first post remains a valid starting point for understanding Ryan’s way of thinking and writing. I’ll quote the opening paragraph below.

  “I run 5 miles every night. It’s where I go to digest my day, hash out the multitude of information that’s been poured into me in the last wild six months or so, and to try and condense it down to some sort of cohesive strategy to live my life by.” – Ryan Holiday, January 31 2007

  When I visited the United States for the first time with my girlfriend Rachael in September 2010, I asked to meet up with Ryan in Los Angeles. We met at a burger joint on Melrose Avenue and talked for an hour or so. It was a huge thrill for me to meet a guy who’s been something of an internet hero to me for nearly five years. Rachael didn’t really understand why it was so important to me at the time.

  Neither did I, really, now that I think about it. All I knew then, and know now, is that Ryan Holiday is one of the most influential people in my life. It’s an honour for me to publish the below email interview.

  Andrew: When you wrote that review of Tucker’s website, what was the intended outcome?

  Ryan: I’m not sure if I ever told anyone this, but I’d noticed that Tucker tended to link to or write about any press he got (at least back then) and so I thought, “I’m a writer for a college newspaper, why don’t I try it”? It didn’t really go much further than thinking about it at that time. Then a couple weeks later I had the opening line of that piece floating around in my head: “If Hunter S Thompson had read this site, he probably wouldn’t have killed himself.” I figured I had something and eventually sat down and wrote it.

  So the intended outcome was that I’d send it to him and he’d link to it (I reposted the article on my blog) and that would be it. But the reaction totally blew my mind. Within about 20 minutes he’d responded and… I went back to my Gmail and found it:

  From: Tucker Max

  [November 28th, 2005]

  “Jesus Christ. Dude, that is fantastic. Seriously, I am awed by your grasp of me and my material. I am going to post this as THE example of a great review of me and my work.”

  It’s funny to me now because that reaction has become a pretty routine occurrence for me since then. I obviously thought I wrote a pretty good article but I was still reluctant to send it off. Is he going to like it? Did I go overboard? What are the chances of it getting a response? Turns out I had nailed the target and didn’t quite understand the extent. That seems to happen a lot to me. You’d think I’d anticipate it by now, but still other peoples’ reaction (positively, anyway) tends to catch me by surprise.

  What did that response change for you? Was that one of those ‘Fight Club moments‘ I remember you writing about years ago?

  I think it was the opposite of one of those moments. I think of a Fight Club Moment as something that breaks you down and demolishes the pretense and bullshit entitlement you have in your life. This wasn’t that. It instilled a lot of confidence in me. It was like, “ok, I am better than I knew. That’s awesome, maybe I can build on this.”

  What happened next between you and Tucker?

  I think after he had the publisher send me a copy of his book to review, which I did, and after it was published I asked for his thoughts on the writing. He went over it on the phone with me about ways I could improve my voice and tone.

  I stayed in touch—I think in my post about advice a couple weeks ago I called this ‘staying on the radar’, and that’s basically what I did. I would pop in and ask questions, for advice, send links etc. Any excuse I could think of to keep that connection alive. Only an idiot would waste that chance.

  A year or so later I was in New York, where he was living and I told him I wasn’t looking for a job, or a salary or a handout but I had some thoughts on ways I could contribute to his company, Rudius Media. After the meeting, he offered me an internship, which 6-8 months later become a job. But it was all a very fluid thing, like I was saying.

  [Andrew's note: that post he mentioned, 'Advice to a Young Man Hoping to Go Somewhere (Or Get Something From Someone Successful)', is an absolute must-read.]

  To me, the act of writing the review and showing Tucker is a pretty solid example of figuring out what you want, and pursuing it accordingly. Correct me if I’m wrong, but didn’t that lead to him offering you a job, you quitting college and moving to LA, and then working for American Apparel?

  Haha, I mean you pretty much figured out exactly what I was doing or trying to do with the last question, probably with a better sense of clarity than I really had at the time. But yeah, it was the door that ultimately led to the opening of all the other doors. I have him to thank for all of it. When I see a path to an opportunity–like a lane in basketball–I sort of put my head down and the next thing I know I’m through it and it took me somewhere I didn’t totally anticipate.

  With the Tucker thing, I knew I wanted to one day be a writer like the kind of writers he was working with at the time – I’d known this since I first saw his sites in high school – so I did that article, and then I was working for him, and then I was working for the people he was working with, and then the people they were working with, and so on. I don’t think any of them every solicited me for a job either so much; it was just that I was around all the time, doing stuff and offering to do stuff, and then it eventually became official.

  How did you come across Robert Greene’s work? Was it Tucker who first showed you?

  Yeah, I’d heard of the books obviously but I think Tucker recommended The 48 Laws of Power so I read it. I marked up my copy so much and had a million questions to ask Tucker.* Then the first time I met him, Tucker walked me to a bookstore and bought me The 33 Strategies of War and said, “if you’re going to work for me, you’ll need to have read this.” I think that’s how I found out I got the job. All I took from that exchange was: “I better read this book on the plane ride home and know it backwards and forwards.”

  * Ryan’s sidenote: that copy of The 48 Laws is priceless to me. Someone stole it out of my office at American Apparel. I was fucking distraught. It makes no sense because Dov [Charney, AA chairman and CEO] has a million copies laying around. Why would they want my marked-up personal copy?

  How did the opportunity to work for Greene arise?

  The three of us – Tucker, Robert, and I – had lunch in L.A. a few years ago and it kind of arose from that meeting. Although it almost didn’t, because I was so nervous I accidentally messed up when I gave Robert my phone number.

  I have a suspicion that working on The 50th Law might have inspired a sense of validation, given your regular documentation on your life via the blog, and your personal reading and research via your Delicious account. Am I right, or way off?

  I mean, it was very cool to have the privilege to be allowed to peek inside of project like that. But I don’t think validating is the right work. What it was was educational, from top to bottom. Researching for someone–particularly someone like Robert–is crazy because you get pointed in all these directions that you’d never have gone by yourself, given a very firm objective to gather from that direction, and a tight deadline with which to do so. When you read or research for yourself, it is kind of this wandering, directionless thing. For the book, it was like getting a crash course in a million different subjects. I was interested in all of them so I would mark down the stuff I would want to go back and look at later.

  So it’s funny, when I see the book, it reminds me of loose ends I still need to tie up for myself and am interested in looking into.

  Your stoicism guest blog for Tim Ferriss in April 2009 attracted a lot of attention. What did you get out of it? What did you learn from the experience?

  More than anything, it helped me clarify my thoughts. Tim is awesome and he’s got a very impressive commitment to expanding the scope of blog all the time. He starting writing about productivity and got all these people hooked and the next thing you know he’s totally revolutionized how they think about health and science. I was lucky that he gave me the microphone for one of those digressions.

  I got quite a few new readers out of it and he also was gracious enough to give me two more chances to write about similar topics. ['The Experimental Life: An Introduction to Michel de Montaigne', October 2010; 'Looking to the Dietary Gods: Eating Well According to the Ancients', July 2011]

  What you learn in a setting like that is how to tailor your message to different mediums. When I write for my site, I can be as self-indulgent as I want. When you write for someone else or on a bigger platform, you have to be much clearer and you have to catch them right from the beginning. They’re not YOUR readers, so you have to meet them where they are if you’d like to bother listening to your message. At the same time, it taught me that I don’t want to have to perform like that all the time which kind of freed me up to not have to chase acquiring that audience for myself. If didn’t learn that, I’d be spend all my time working to build something that at the end of the day, would make me miserable to have.

  

  Could you tell me about your working space?

  When I was in LA, I had a big office with 5-10 employees at any given time at the American Apparel factory. I had an office at my house at well.

  Now, in New Orleans, I sort of went in the completely opposite direction. I’m in a studio apartment so I don’t work much there. I like working and reading and writing out of the library at Tulane or, I belong to an old school athletic club in the French Quarter that has like a library/parlor work space that I use.

  On Mondays, I try to do all my administrative stuff—conference calls with employees, meetings, paperwork and then during the rest of the week I respond to AA emails in the morning and again at night. The middle of the day is mine. I try to write, go to the gym (run, box or swim), and read—in that order.

  I still have the same quote, the one from Marcus [Aurelius], above my desk:

  “When you wake up in the morning, tell yourself: The people I deal with today will be meddling, ungrateful, arrogant, dishonest, jealous and surly. They are like this because they can’t tell good from evil. But I have seen the beauty of good, and the ugliness of evil, and have recognized that the wrongdoer has a nature related to my own – not of the same blood or birth, but the same mind, and possessing a share of the divine. And so none of them can hurt me.”

  The other quote above my desk is from Seneca:

  “Some lack the fickleness to live as they wish and just live as they have begun.”

  In November 2007 , you wrote that “you have to be happy with you”. I understand it’s a work in progress, but are you happy with you in October 2011, nearly four years later?

  Happier for sure. It’s not so much that it’s a work in progress as it is a process. I forget who said it, but someone smarter than me said that “happiness ensues, it cannot be pursued”. And I think it was Aristotle who said that happiness was the result of excellence.

  Either way, I take that to mean that you’re happy when you are doing whatever it is that you’re doing, well. So: are you doing well at your career? Is your relationship the best it can be? Are you handling adversity or a difficult experience with excellence? Are you behaving honorably? Etc etc.

  These are all opportunities to excel in the moment and cumulatively these moments create a sense of happiness. I’m fucking 24, there’s no way I’m doing well all the time at everything but I do feel I am getting better and more consistent.

  I want to close on a cliched question, which I hope you’ll humour me on. What advice would you give to yourself five years ago, when all you really knew about yourself was that you ‘wanted to one day be a writer like the kind of writers Tucker was working with at the time’?

  Fucking breathe. It’s not as precarious as you think it is. There’s no need to be anxious. See, it’s really easy when you’re that young and you don’t have a safety net to think you have to cling to everything for dear life, everything is a crisis, everything is mission critical, nothing else can be the priority.

  When you’re in that space, it’s really hard to have the patience and compassion or even empathy for the other people in your life because you’re fucking fight or flight all the time. In reality, it’s not as dramatic as all that. Taking a more relaxed and accepting approach might mean losing a couple opportunities here and there but down the road, you end up turning down plenty of those anyway, so what does it matter if a couple never arrive?

  If I told myself this and really listened, I feel like I’d have been happier along the way and be able to be prouder of how I behaved and the decisions I made.

  ++

  For more on Ryan Holiday, visit his blog. Hopefully he’ll soon post some news about the publication and release of his first book.

  [Edited on November 18: the first news of Ryan Holiday's book has been announced.]

  7 Comments / Conversations / Andrew McMillen

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• July 5, 2011

  Junior ‘issues’ story: ‘Music Photography: First Three Songs, No Flash – And No Copyright’, July 2011

  A feature story for the ‘issues’ section of monthly street press Junior, July 2011. It’s an updated version of a feature that originally appeared on TheVine.com.au.

  Click the below image for a closer look, or read the article text underneath.

  

  Music photography: First three songs, no flash – and no copyright

  Earlier this year, Iron Maiden – the most recent headliners of the national Soundwave Festival – brought more than just a custom-built stage, hundreds of guitar solos and an enormous British flag. As Junior photographer Cameron Edney discovered on the day, they were also the only Soundwave performing artist to present a customised photography contract.

  “It was pretty tight,” Edney says. “Their contract stated that they wanted shooters [photographers] to send the best shots via mail to London for approval. Once the band’s management had looked over the shots put forward, they would contact us to let us know what shots we could use. They also wanted a minimum of 30 days to do this.”

  Such rights-grabbing statements are nothing new in the live entertainment business, where artists’ images and ‘trade secrets’ have always been fiercely protected. Eddie Van Halen was known to turn his back to the audience when performing innovative electric guitar solos before Van Halen were signed, so as to prevent both his newly-discovered techniques from being viewed by rival guitarists – as well as being captured by keen-eyed music photographers.

  Recent Australian tours by popular rock acts like The Smashing Pumpkins and Muse have demanded that photographers shoot only from the sound desk. Muse, too, issued a contract which states that photographers “hereby assign full title guarantee the entire worldwide right, title and interest in and to the Photographs, including the copyright therein”.

  Which means that if Muse – or, more likely, their management and/or lawyers – happen to be browsing your live photo portfolio and they’re particularly taken by a picture of bassist Christopher Wolstenholme in his fetching red suit, they can request the high resolution image file (or negative), and you have no power to negotiate because you’re bound by a contract.

  Why, then, in an age where the vast majority of gig-goers carry web-ready media devices in their pockets, are bands still so insistent on attempting to shield themselves from the close scrutiny of cameras? Recent news reports even suggest that Apple is developing software capable of disabling the iPhone camera whenever a punter tries to film a gig, via clever infrared sensors installed at venues. Though live footage and still images may fall under different arms of copyright law, one wonders: are such heavy-handed measures really necessary?

  British-born, Australia-based Tony Mott has been photographing musicians across the world for over 30 years. He’s been the Big Day Out’s official photographer since the festival’s 1992 inception; his work has appeared on the cover of just about every music and news-related publication imaginable. When it comes to photo contracts, though, his approach is blunt: “I don’t read them, and I never do.”

  Mott says he’s never had any legal trouble as a result of signing contracts in this effectively sight-unseen manner. “Not one single person has come back to me and told me that I’ve been doing the wrong thing. I sell [photos] to music magazines. That’s it. That’s all anyone’s doing with them. I mean, if you started making posters and merchandise [with your photos of the artist], I think you would get into trouble.”

  According to Matt Palmer, a Brisbane-based photographer, “You get treated like a bit of a bastard with these contracts. The reality is, you’re there as a fan, and as a photographer, you’re trying to take the best photos you can of a band. So it’s a bit weak to be presented with these contracts when you’re actually trying to help them out.”

  Sydney-based photographer Daniel Boud notes that two bands that don’t treat photographers like bastards, however, are also two of the biggest in the world: AC/DC and U2. Both acts toured Australia last year.

  “It says a lot that, for two of the bands whose fans are so rabid that you might actually be able to sell the photos for commercial gain, neither act even bothers with having photos contracts,” says Boud. “They’re also two artists that, when you shoot them, their tour managers and publicists are incredibly nice and welcoming to photographers. They thanked us for coming. Whereas a lot of the time, concert promoters make you feel like you’re a pain in the arse to them.”

  It’s a tough line to tread, between respecting the rights of the artist and satisfying both professional photographers and the average punter holding their iPhone aloft. Though their hardware varies, they both want to capture the moment for posterity.

  Junior’s Cameron Edney admits that such contracts “can be a joke; the demands can be laughable, but for the most part, it’s expected. It’s part of the job, and if you get into this side of the business and want to shoot live music, you have to be prepared to sign release forms. If you don’t, you may lose out on shooting bands you really want to cover. Just like any job, music photography has its own disadvantages.”

  Andrew McMillen (andrewmcmillen.com/) is a Brisbane-based freelance journalist and Junior writer. This piece originally appeared on TheVine.com.au; we asked him to update it for Junior. This is his second story for our ‘issues’ series; his first was on ticket scalping. Read the whole series at junioronline.com.au

  1 Comment / Music Journalism, Published Writing / Andrew McMillen

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• March 15, 2011

  The Weekend Australian story: ‘Independent bookshops: Holding the line’, March 2011

  A feature story for The Weekend Australian Review. The full story is included below.

  Independent bookshops: Holding the line

  Some of the big boys may be in trouble, but independent bookshop owners are stubbornly hanging on, writes Andrew McMillen

  “We’re all a little bit crazy. We’re all a little bit obsessive. We all work far too hard. We’re really passionate about what we do. We all do a huge amount of unpaid work in the community. We’re all literary award judges. We talk to schools. We’re passionate about literacy.”

  Fiona Stager, co-founder of Avid Reader in Brisbane’s inner south, is describing the sort of people who own and operate independent bookstores across the country.

  Suzy Wilson, owner of Riverbend Books in Bulimba, an inner-east suburb of the Queensland capital, wouldn’t argue with that assessment. There’s “a certain addiction to doing this”, she says. “I love it and believe in it. I believe in how important bookshops are in communities, to the extent that I’m not prepared to disappear.” With a laugh, she adds an afterthought, “Which my accountant thinks would be a really good idea.”

  Entrance to Riverbend Books is gained by passing through the bustling Teahouse, Riverbend’s cafe. Monday morning business is brisk and walk-ins are hard-pressed to find empty seats. Inside, dozens browse the shelves; among them, young professionals and mothers with babes in arms. The sound of children laughing and playing echoes throughout the space. Handwritten staff recommendations hang from every other shelf. Overhead, a jazz soundtrack is played at just the right volume.

  A former schoolteacher, Wilson knows “a lot about literacy and the ways of leading children towards books”, but had “less than zero” business knowledge when she decided to open the store in 1998. Based on what she gleaned from books on the subject — and what other medium would a prospective bookshop owner use to increase her knowledge? — it became clear that since her business would not be based in a shopping centre or an area with a high passing trade, Wilson needed “some other thing to make it a destination”.

  Hence the Teahouse. Initially, a relaxation of Bulimba’s town planning laws allowed her to sell coffee, sushi and sandwiches, but not hot food. Since then, the overall store space has doubled and the Teahouse is now a restaurant in its own right, serving breakfast and lunch daily. Its earnings account for about 30 per cent of Riverbend’s overall business, but Wilson hopes the books and food split will return to 50-50, as it was in recent years. The two operations “complement each other really nicely”, she says.

  Visiting authors have commented on the bookstore’s atmosphere. Children’s author James Maloney regards it as the “community church”, and another writer compared it with an English pub, referring to the store’s power as a social space. “I really like that role,” says Wilson, eloquent and generous in conversation, and with her praise of others.

  Last year Wilson travelled to New York with Stager and two other bookshop owners, Mark Rubbo and Derek Dryden. Dryden is owner of Better Read Than Dead, in Sydney’s Newtown and Rubbo is general manager of independent chain Readings, which operates six shops across Melbourne. “He’s one of the few who’s significantly increased his online sales,” Wilson says, with unbridled admiration.

  Rubbo makes the point that “people will always want to have some face-to-face contact and the pleasure of going into a bookshop, discovering things and talking to people. I think it will always be important. But that aspect of the business is losing market share to internet retailers.”

  In New York Rubbo, Wilson, Stager and Dryden were the Australian contingent at Book Expo America, the largest annual US book trade fair. Calling it a place where “many interesting minds come together to talk and think about the book industry, and where it’s going”, Wilson found conversations there were the impetus for “facing the music”; for adding up the risks involved in continuing and the chances for survival.

  Wilson nevertheless gives the impression she would rather not have to deal with questions about her business and its future, whether asked by her accountant, her customers or a journalist. The mere existence of pleasant, inviting bookshops such as her own should be punctuated with an exclamation point, not a question mark. After all, what else but passion could fuel the pursuit of an endeavour such as hers?

  The business concerns of bookshops have been widely discussed of late, due largely to the mid-February announcement that REDgroup Retail — the company that oversees book chains Borders and Angus & Robertson — was entering voluntary administration. REDgroup chairman Steven Cain pointed his finger squarely at the federal government for its refusal to lift import restrictions or enforce GST on online shopping.

  When this topic is raised, Wilson is unequivocal. “I regard it as grossly, grossly unfair that Amazon doesn’t have to collect GST. Canada make them do it, so why can’t we?” she asks. “I’ve written a few letters to politicians over the years. I’ve been bamboozled as to why no one wants to do anything about it.”

  To Wilson, Amazon — the world’s biggest bookshop, whose storefront exists solely online — is “that horrible word we don’t like to use too often”. No wonder. Businesses such as Amazon and the Book Depository, an emerging online bookshop based in England that offers heavily discounted titles and free shipping to Australia, have altered the way customers buy books.

  Wilson tells a story about book-club members who had been buying titles at the store for 10 years. Discovering the Book Depository had the same books for half the price, members “took me to task”, Wilson says. “I asked if they’d let me put up a spirited defence of my situation because they actually thought I was ripping them off.” She sighs. “That hurts. So I put up my defence, but they’d already ordered the books, so they went away a bit sheepish. I said, ‘If you buy from them, you’re saying that this place has no value in our community.’ I completely understand that you have to watch your dollars, but it’s a choice about where you watch them and what you value in your community. I think you have to look at the bigger picture and say: ‘Do I want a community without a local bookstore?’ ”

  But this is all business talk. Wilson would much prefer to discuss Riverbend’s role as a community hub; how, for instance, seven local school principals use the Teahouse for their monthly breakfast meetings. Wilson regularly sits in with them. “They’re a really interesting group,” she says. In their most recent meeting, the topic of social media came up. It turned out that none of them — all “oldies”, according to Wilson, who lumps herself into that demographic — uses Facebook or Twitter. She realised last year all of her staff were “competent and involved” with such networks; at the time, she was blissfully ignorant yet aware of the necessity to keep her finger on the digital pulse. So, with the school principals as the first guinea pigs, Riverbend will soon begin hosting social media classes.

  These are the kinds of gaps Wilson loves filling: an in-demand service, provided for a greater good. An example is the Indigenous Literacy Project, which Wilson founded in 2004: since the start of the project more than 60,000 books have been delivered to 200 remote communities across the country.

  Wilson believes social projects at independent bookshops across the country are about “all of us putting our minds to building this community to be as strong as possible, so that we’ve got the best chance of surviving”, although she acknowledges they require a huge amount of work, which is “not really reflected in the returns”.

  However, the pursuit of what Wilson dubs “the tipping point of profitability” will determine the years ahead. By hosting school principals for breakfast and helping indigenous children, perhaps these community-focused measures, in a roundabout way, will help Riverbend’s doors stay open.

  Riverbend is not the first bookshop to realise the importance of leveraging its floor space beyond the basic act of stocking and selling books, and certainly won’t be the last. Stager sees the Avid Reader’s bulging events calendar as one of its key strengths. “We’ve put a greater emphasis on our events, which is what we’d started a couple of years ago. I’ve always been very event-driven; that was one of the core principles I started with, using Gleebooks in Sydney as a model.” Seeing as an example the growth of live music within an industry affected by declining physical sales, Stager decided to concentrate on what she deems “the live experience”; usually, visiting authors giving readings and conducting question-and-answer sessions with readers. Successes in the past 12 months include 400 payers attending a Shaun Micallef book launch at the Hi-Fi, a couple of blocks down from the bookshop on Boundary Street in West End, as well as more than 600 attending a Paul Kelly launch at the same venue.

  David Gaunt has managed Gleebooks since 1978. “We’ve been around for a long time and I don’t think we’ve ever been unaware that the best chance for independent bookstores to survive is to place a strong emphasis on social engagement in the community,” he says. “In our case, this includes heavy representation at festivals and conferences, events outside the shop, as well as the country’s biggest in-store author event program.” Such events sustain customer interest year-round, he says, but especially when the going’s “really tough, which it certainly is at the moment”. For Gaunt, the act of bookselling, online or off, has barely changed during his time in the industry. This year, the only real difference is that Gleebooks promotes its events program through social media channels.

  Enticing though such events are to so many, reading is still, by and large, a solitary pursuit. As to whether Stager views online bookstores as competition to the service in her shop, she responds cautiously. “Yes, they are. And that’s because everybody in the media has told the readers that Amazon and the Book Depository are our competition. I think they get millions of dollars of free advertising, which they don’t warrant.”

  It’s perhaps an irony that so many Australians have gained knowledge of these alternative, online retailers through the act of reading the news, and the growing profitability of online sites is proof people do still read; more than ever, perhaps.

  According to Stager she has “one big advantage over Amazon. If it’s on my shelf, you can buy it, there and then. I’ll gift wrap it for you, beautifully. I offer events and interaction with other readers through great customer service. There is more to retail than just getting something. Retail is an experience, and I have to make sure that when you come into my shop, you’re having an experience.”

  Stager is adamant book consumers shouldn’t support independent retailers just because they’re smaller and thus perceived to be vulnerable. Instead, she says, “They have to support us because of what we offer: customer service, our range and a whole lot more. We have to be good citizens as well, so we have to be doing the right things by our staff, by our community.

  “That all comes into play. Don’t support me just because I’m small and an indie; support me because of the things I do.”

  For the full story, visit The Australian’s website. Thanks to all of the helpful independent bookshop owners I spoke with for this story, many of whom I had to omit. Please note that the above photo was taken by Lyndon Mechielsen.

   

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• March 15, 2011

  The Vine story: ‘First Three Songs, No Flash – And No Copyright’, March 2011

  A feature article for The Vine. Excerpt below.

  First Three Songs, No Flash – And No Copyright

  Andrew McMillen inspects the contracts and copyright law related to recent Australian tours by Big Day Out artists Tool and Rammstein.

  (Main pic: Slash vs Photographers at Soundwave, Adelade 2011 by Andrew Stace)
  

  As the 2011 Big Day Out tour wound itself across the country this year – it ended in Perth on Sunday, Feb 6 – hundreds of professional photographers snapped portraits of an artist line-up that included Californian hard rock act Tool and German industrial metal troupe Rammstein.

  These two bands were the heaviest-hitting acts on the tour. Yet their photo release forms also revealed that they were the bands most protective of their image. “All copyrights and other intellectual property rights shall be entirely Artist’s property,” read a line from Tool’s contract, which photographers wishing to capture the band from the front-of-stage photo pit were required to sign. “[The photographer] is prohibited from placing the photos in the so-called online media, and/or distributing them using these media,” stated Rammstein’s decidedly archaic contract, which concludes with an apparently self-defeating line about being subject to the laws of Germany.

  Such rights-grabbing statements are nothing new in the live entertainment business, where artists’ images and ‘trade secrets’ have always been fiercely protected. Eddie Van Halen was known to turn his back to the audience when performing innovative electric guitar solos before Van Halen were signed, so as to prevent both his newly-discovered techniques from being viewed by rival guitarists – or being captured by keen-eyed music photographers.

  Recent Australian tours by popular rock acts like The Smashing Pumpkins and Muse have demanded that photographers shoot only from the sound desk; Muse, too, issued a contract which states that photographers “hereby assign full title guarantee the entire worldwide right, title and interest in and to the Photographs, including the copyright therein”. Which means that if Muse (or, more likely, their management or lawyers) happen to be browsing your live photo portfolio and they’re particularly taken by a picture of bassist Christopher Wolstenholme’s fetching red suit, they can request the high resolution image file – or negative – free of charge. You have no power to negotiate because you’re bound by a contract.

  Why, then, in an age where the vast majority of gig-goers carry web-ready media devices in their pockets, are bands still so insistent on attempting to shield themselves from the close scrutiny of professional cameras? And are these contracts even legally binding, or simply attempts to scare newbie photographers into surrendering their hard work – with zero additional compensation on top of their publication’s one-time print fees?

  For the full article, visit The Vine.

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• December 23, 2010

  Brisbane Times story: ‘Online scalpers bad medicine for music fans’, December 2010

  My first story for brisbanetimes.com.au. Excerpt below.

  Online scalpers bad medicine for music fans

  A ticket scalping website continues to operate in defiance of Queensland law, a week after 100 music fans were left stranded when their tickets to Bon Jovi’s Brisbane concert were cancelled.

  Suncorp Stadium staff cancelled all tickets purchased by TicketFinders.com.au to last week’s sold out Bon Jovi concert after being alerted by two customers claiming to be ripped off by the company.

  The Sydney-based website’s operators continued to list tickets for sale on the day of the concert, despite being notified by customers that their tickets had been cancelled.

  While the band’s fans are understood to be out of pocket for the tickets, both Queensland Police and the Office of Fair Trading say they remain powerless to investigate the company without official complaints.

  Meanwhile, TicketFinders.com.au continues to flout the law.

  Queesland legislation passed in 2001 as part of the Major Sports Facilities Act states that it’s unlawful to sell tickets for events held at eight Queensland venues – including Suncorp Stadium and the Brisbane Entertainment Centre – for above 10% of their face value.

  Last night, TicketFinders was listing ‘category A’ tickets to April’s Justin Bieber concert at Brisbane Entertainment Centre for $300, despite their $95 face value.

  Bad medicine

  Two disgruntled TicketFinders customers, Steve Taylor and Julia Foster, discovered the website in early July after Googling “Bon Jovi Brisbane tickets”.

  The Palm Beach couple said they ordered two $299 ‘diamond class’ tickets from the website, the day after tickets went on sale through the concert’s official ticketing partner, Ticketmaster.

  Initially wary, Mr Taylor said he rang and spoke with representatives from the website on several occasions before paying, “just to reassure ourselves that we weren’t throwing $600 away”.

  But when their tickets arrived four months later, their face valued was clearly labelled at $99 each, and the location of the seats was much further away than the ‘diamond class’ they’d requested.

  Mr Taylor said he called TicketFinders, assuming he’d been sent the wrong tickets.

  “They virtually laughed in my face and told me to get stuffed,” he said.

  Mr Taylor’s next step was to contact Suncorp Stadium and report the situation. The venue’s response was to ask for the tickets’ barcode, and soon after, all tickets purchased by that seller – around 100 in total – were cancelled.

  For the full story, visit brisbanetimes.com.au.

  This story came about after the couple quoted, Steve and Julia, commented on my last blog entry about ticket scalping, for my Junior ‘issues’ story in October. Thanks for your help, guys.

  Also of interest: this was also the first time I was told by an attempted interview source to “go fuck myself” and that, as a journalist, I’m “the lowest of the low”. Read the story, and see if you can work out who might have said that to me.

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• November 1, 2009

  The Music Network story: Jason Bentley Q+A, November 2009

  Here’s a story that appeared in The Music Network in October 2009. The published article was reduced from 1200 to 650 words; my original Q+A in its entirety is below.

  Directing KCRW

  Andrew McMillen gets to know Jason Bentley [pictured below left], Music Director of influential Santa Monica, California-based public radio station KCRW, ahead of his appearance at Perth’s One Movement For Music as panellist and DJ.

  Jason Bentley is a man of many talents. He’s equally at home supervising music for film – as evidenced by The Matrix trilogy – or serving in an A&R capacity, which he has done for both Madonna’s Maverick label as well as his own Quango Music Group. Most notably, he’s been KCRW’s Music Director since November 2008.

  Jason, what does the role of KCRW Music Director mean to you?

  It’s a dream job for me, since I’ve really grown up at KCRW. I started as a phone volunteer in the front office the summer after high school, more than 20 years ago. But apart from my own personal journey, the position holds a key tastemaker profile that has been developed by the three Music Directors before me. KCRW has a rarefied position in the world of arts and culture in the US, and so there is a lot of responsibility that comes with that.

  The two separate aspects of the job are hosting/producing the morning show, Morning Becomes Eclectic, on a daily basis, and then managing the music department. The latter includes coordinating on-air staff and our music initiatives in the community.

  Have you found that KCRW’s role within the music community has changed since you took on the role?

  I think our role has been consistent in serving the community. We’re listener-supported, so it’s about delivering compelling radio and looking to grow that support base. I am hoping that the work we do in the music department and overall at the station can grow our audience, both to our terrestrial radio audience in Southern California, and online to a global listenership.

  As Music Director, you must get a lot of bands approaching you. Speaking broadly, how do you prefer that bands go about doing this?

  Ideally, a band will just focus on their art, and I’ll ultimately find them. Because I’m a DJ in the sense of someone who seeks exciting new music, you can be sure that if a band is doing the right things and creating their own buzz, then I’ll pick up on that. I’m truly passionate about what I do, and I’m never very interested in things that are being pushed on me. It’s a turn-off.

  Which are you more likely to pay attention to: a band who’re backed by a large marketing budget, or a band who becomes known in indie and niche communities?

  It always starts with the music first, no matter if it’s an indie or major label. The music has to be great. If I hear something that I think will work for us, I’ll start with some airplay and get a sense of how it sounds. I’ll pay some attention to listener feedback, via phone inquiries and online chatter. Once we have a bit of airplay established for an artist, I do look for other elements to kick in, whether that’s buzz online, touring, CD sales, remixes, and so on.

  But essentially, it’s important to be able to connect the dots with other parts of the market. If I start to feel like I’m the only one supporting a band, then it’s only a matter of time before I will move away from that record. This is one of the dangers of getting music too early, because I may be playing a record six months before anything else is lined up for the artist. Having said that, some bands want to use the early support from KCRW to actually get a record deal or touring opportunities. Early airplay may not be a bad thing in those cases.

  Are you a fan of any Australian bands that you’d like to mention? How did you discover these bands?

  Two examples: I was recently pointed to The Middle East by their US manager, who I have known for years. He sent me a couple of songs and a video in an email. I thought the music was great, and I played them on the air the next morning.

  Also, The Boat People had performed in-studio at KCRW prior to my tenure as Music Director, and they had already been green-lit to play our KCRW SXSW music festival showcase, so once I was in the MD position I checked them out and thought they were terrific. Their show at SXSW was really solid and they’re a great group.

  How do you prefer to be approached by unfamiliar artists?

  There are many ways for me to find new bands, but my favourite way is through the sense of discovery that I can trace back to being a teenager looking through vinyl stacks at local record shops. As a fan and collector, it’s the passion and personal interest that still gives me the greatest sense of reward. If you can feed my insatiable hunger for exciting new music, then you’ve got the best chance at winning me over as a supporter.

  What do Australian bands need to have in place before they attempt to ‘break’ the American market?

  It’s about talent, and a lot of hard work on the road. I think that right now is a very good time for independent artists, but it takes time and dedication. Don’t expect to skip any steps and become an overnight sensation; you’ve got the same chance at winning the lottery. Instead, work on building your own fanbase and surrounding yourself with talented people in various capacities. You can’t do it all on your own, so find like-minded people that have talents in complementary areas.

  You’re heading to Perth next week for One Movement. How do you prefer to be approached by bands and managers in this situation?

  When I attend music conferences, I inevitably come away with a massive stack of CDs, and I actually try to sift through a lot of it and convert it to digital before I even leave town so I don’t have to pack the CDs on the flight. The music is going to end up on a hard drive anyway, so it doesn’t matter whether that happens in the hotel room or in my office back home.

  I can usually eliminate a certain amount of material just based on the most obvious indicators. If it looks like plastic pop drivel, it usually is just that. After all these years, and with hundreds of music pitches coming my way each week, I’m pretty good at calling it like I see it.

  I do look at a variety of indicators that may be a simple as cover art – or lack thereof; band name, label, where it’s coming from, descriptions included, or if I’ve heard of the band before. The reality is that I simply cannot listen to every single submission, so there is always going to be an initial pass of weeding out things that do not seem like they’re in the realm of what we do at KCRW.

  Jason Bentley is the Music Director of Santa Monica-based public radio station KCRW. His signature music show, Morning Becomes Eclectic, can be streamed online 24/7.

  kcrw.com/music/programs/mb
  twitter.com/kcrw

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• August 7, 2009

  A Conversation With Neil Ackland, Sound Alliance Managing Director

  Sound Alliance. You mightn’t be familiar with the name, but most Australian web users will be aware of their music communities: inthemix, FasterLouder, and recently, Mess+Noise. The alliance was formed when Neil Ackland joined Libby Clark and Andre Lackmann, who launched dance music community inthemix out of a spare bedroom in 2000. They’ve since expanded to a team of 45. Their influence on the Australian web industry is huge, so when the opportunity to interview Neil arose, I jumped at it.

  Andrew: Neil, you’ve obviously had a lot of experience with planning, goal setting, and so forth for the Sound Alliance. When planning a new venture, have you found it’s best to shoot for the top, as opposed to aiming for a less ambitious goal?

  Neil: I think it depends on how you value success, really, in terms of shooting for the top. I think we’ve taken a very long-term view to a lot of the ventures that we’ve launched. I think the game we’re in is not a make-a-quick-buck game, by any stretch of the imagination. I think our intent here is of running inthemix, for example, and sites like FasterLouder, and Mess+Noise, and [gay/lesbian community] SameSame require constant energy, nurture and investment – both in terms of time and money – to get them to continue to grow and to continue to flourish.

  I don’t think we ever went into this thinking that it was going to be a massive success [when inthemix first began in 2000]. We just saw an opportunity in the market to do something a little bit interesting. We saw some gaps there, and fundamentally just believed that online was the way of the future for the way people were going to consume content. Whether that happened in a year or ten years, we were confident that was eventually going to be the way it was going to go.

  Over the last couple of years, it’s started to really bear fruit. I think we’re an ambitious bunch and we obviously want each of our media properties to be the leading destination within that category. We didn’t come into it saying, “Let’s go global, and take in the world and become the next MySpace,” or whatever. It was always much more about providing a good solid base for Australian music fans, I suppose.

  What were your goals with Sound Alliance for those first couple of years?

  I’ll put it in context for you. Before we had Sound Alliance, inthemix [ITM] was the first business that we launched. It was set up as a hobby. We came together, the three partners here, and we’re all really passionate about dance music and electronic music, and we set it up as something that we do in or spare time, outside of our day jobs, and very humble beginnings.

  We never really had any great aspirations of it becoming Sound Alliance, at that time. It was more a case of wanting to do something we were really passionate about. All of us had day jobs that didn’t really fulfill our entrepreneurial flair, our passions, or our interests. They were just day jobs. We wanted to do something a bit different outside of that.
  It just flourished from there. The first couple of years were about were trying to establish enough of a business model around inthemix so that one day we could stop doing our day jobs and do it full-time. That was the first goal and the first dream that we wanted to achieve.

  It must have been an amazing time, at the point where you could quit your day jobs and focus on inthemix and Sound Alliance as a business.

  Yeah, I actually got fired from my job, so…

  That was convenient!

  [Laughs] It was actually the best thing that ever happened, to be honest with you. It was a good time. It was really exciting. I think whenever you’re launching a new business, you’re young, enthusiastic, and you are confident in your ideas and you want to go out there and have a go, it’s a really exciting time. I think that is what I love about setting up new businesses, that feeling of something new. I think ultimately, the three of us are all entrepreneurs at heart. We get a real buzz from seeing things, coming up with ideas, or working with other peoples’ ideas and taking them through to fruition.

  I look back on that stage of my career very fondly, because at that time, the game was much more about something that you’re really passionate about. I was just bouncing out of bed in the morning, really enthused and excited about the day. Working all the hours, going out on the weekend and getting amongst it and really immersing myself and seeing, and enjoying something that was very fresh and new at the time.

  inthemix was one of the first online communities in Australia that really had some momentum behind it. It was really exciting to be a part of that. You really felt like you were part of something bigger than just a business. It was much more than a business. It was a bit more of a movement, I suppose, at the time.

  So from starting as a part-time hobby, and not really measuring your goals in any specific way, how has that changed since Sound Alliance has become a profitable business, of late, with its numerous ventures?

  It’s changed a lot in a sense, but now there is a lot more responsibility. It’s far more professional and the scale of it has changed dramatically over those ten years. The same fundamentals exist; we’re still passionate about our product and our sites, and we’re really passionate about the subject matter: the music industry in general, and being a part of that.

  I think that running a team of 45 staff is a big responsibility. I think our business skills have probably expanded and evolved over time, quite a lot. I think we’ve really been able to refine our business model and our business skills, and learn about quite a diverse range of areas within the music industry. It’s become a real business now, rather than just a hobby.

  That’s good, because if you do the same thing for a long period of time, it has to constantly evolve and change, otherwise, you can’t stay engaged at the same level. I think for the three partners in this business, it feels like every year we’re almost taking on a new role and a new challenge. We’re constantly engaged, so it doesn’t feel like we’ve been in the same job for ten years because we haven’t; we’re always doing something new and fresh and interesting. It keeps us focused and really engaged with the business.

  You and your Sound Alliance co-founders were recognised as ‘Creative Catalysts’ earlier in the year. Are you often approached by young people who view you as a source of creative inspiration, or was that a new experience for you?

  We were really surprised by that. We were quite honored to be included in that list. I wouldn’t say that type of thing happens very often. I think we probably try to provide as much inspiration as possible to the people within our team: our staff, our contributors, our state editors and that type of thing, whenever we get an opportunity to speak to them face-to-face, or get some time with them. I think inspiration is really important.

  We put a lot of effort into trying to nurture talent within our business. We’ve had a lot of staff who joined us as contributors. Tim Hardaker joined inthemix as a part-time writer when he became a contributor while he was at uni. He’s been with us for six years and is now the General Manager of inthemix. Those are the types of things that we are quite proud of, in terms of not just giving people inspiration, but giving them opportunities to succeed, as well.

  In the early days of Sound Alliance, who were your sources of inspiration?

  

  I was inspired by quite a few people in a lot of different areas, just generally people around me. I was quite inspired by different promoters and DJs. When I first came to Australia in ’98, I met quite a few different people around the Sydney scene. I found it really vibrant and really open and welcoming, versus what I’d experienced in the U.K.

  There were some interesting inspirations. Jon Peters, who was the brainchild of kGrind, back in the day. He was a really interesting guy who had some really stretched thinking and really out-there ideas. He managed to get people to buy into his ideas and I found that really inspiring at the time; that the power of an idea could be enough to bring a whole group of people together behind something. That was quite inspiring. I was always inspired by people who had come from not much, but who had still been able to achieve a lot with a bit of street smarts and because they were passionate about what they did.

  Did you have a mentor during that time?

  I didn’t, actually. I’ve always relied heavily on my business partners, and them on me in return. I don’t think it would have been possible to do what we’ve done with just me running the business, or just the two of us. I think the “alliance” part of Sound Alliance is one of our key strengths.

  There are so many facets of running a business and getting a business from where we were to where we are now. It’s not just beyond my own skill set, but just things I’m not passionate about that my other partners are, the technical or legal aspects or financial or accounting aspects of the business. All these different areas, I would look at any one entrepreneur who was able to launch a business on their own and try to do all those things and think that was pretty amazing, because the skill set required is really quite broad and quite vast. That’s why I always felt that I had support and a different skill set requirement amongst the three partners in the business.

  We help each other through the tough times, and we share in each others’ successes.

  Despite being the head of Australia’s largest independent online publisher, your personal online presence is reasonably subdued, in that you don’t tend to blow your own horn too often. Was this a conscious strategy from day one, or are you naturally modest?

  I’m not crazy about being thrust into the limelight, it has to be said. I prefer to let the results and our products do the talking rather than me, always. In the last year or so, I’ve probably taken a bit more outward approach to getting our name out there. I’ve had some success around that, but I don’t know. There is so much to our business that is just about the team effort. I’m happy to fly the flag for the team, but I don’t really see it being something that’s about any one particular person.

  You can see where I’m coming from though. Guys in their sales and advertising fields don’t tend to let their achievements speak for themselves too often. I respect that you’re pretty low key about your achievements. That’s really awesome.

  I suppose I’m very aware of the tall poppy syndrome in Australia. I’ve seen a lot of people come and go, over the years, who have come out telling a big story and shouting from the rooftops about not a lot, in terms of actual delivery, or the reality of what they’ve got. I’ve always looked upon that type of thing with a bit of cynicism, and I just think it’s never really been our style. We’ve got a slightly different approach to the way we do things and that’s worked for us so far. We haven’t really felt the need to go shouting too much.

  Is there a particular reason why you don’t share your business and motivational thoughts with the world, in the form of a blog, or is it just a matter of being time-poor?

  It’s funny you say that. I am actually setting up a blog at the moment, which will be probably going live in the next few weeks. We’re going to combine blogs, so there will be a developers’ blog, which will be Andre [Lackmann] who is the CTO here. He and his development team want to share some of the work that they’ve been doing and invite input from other developers, around some of the social media tools. Myself, and Stig [Richards], who runs the agency [Thought By Them] here, will be updating our side of the blog, which will be coming at the music industry from amarketing/brands/advertising/digital kind of perspective.

  A lot of it does come down to just being dedicated to something and being very time-poor. I’m interested in changing. I do read a lot of blogs and I follow some people whose opinion I really value. I think we’ve got some interesting stuff to share. I don’t think we’ll be updating it every day or anything, but I’m sure there will be some interesting tidbits coming through.

  Definitely. I think you’d attract a significant audience if you guys told the story behind what’s going on with Sound Alliance and how you got there. That’d be a great story.

  Cool, thanks for the feedback. Let me know what you think of the blog when it goes live.

  I will do. Personally, my connection to Sound Alliance began when I started writing for FasterLouder in June 2007. I now write for Mess+Noise [pictured below right, in magazine form], and I’ve always thought it was interesting that one of these sites pay its contributors, while the other doesn’t. What’s the difference between the two?

  When we were initially presented with the opportunity to acquire Mess+Noise, we were really interested in the community. We really loved what they’ve been able to create and recognized how unique it was, in the sense that it really didn’t take a lot of time and a lot of different factors to create success in terms of doing a community online. Those guys have achieved that really well.

  One of the things we were really attracted to about Mess+Noise is that it had a real focus on allowing its writers to focus on quality, and not be constrained by either an advertorial approach to content or word limits, or the speed at which they had to respond. They very much did things their own way, at their own pace, and they said exactly what they wanted to say. We really respected that. I liked that about what they were doing.

  I think FasterLouder, for us, is a great platform for writers, photographers, and creative people to start engaging with the live music scene. I think the way we would view Mess+Noise is that it was less about the immediacy of having the gig review and photos up a couple of days after the gig; it was much more timeless, and focused on quality over quantity.

  We wanted to take a different approach with Mess+Noise and try to focus on that; really try to nurture some of the great professional writers and professional photographers who are out there, and bring them across to Mess+Noise to engage with the site.

  Our reason, I suppose, is that a young writer could hone their skills, cut their teeth if you like, by contributing to FasterLouder, and eventually when they’re ready, they’ll be able to move up to start writing for Mess+Noise, and start to be paid for what they do. That’s the path we’re hoping we’re able to take young writers and young photographers on, and that they can see that we can nurture those skills, give them feedback, and pass them through that process to a point where they can hopefully become professional writers or professional photographers.

  That’s really cool that you talk about it like that because I’d like to continue the discussion along those lines. I found my experience to be exactly what you said. Taking the time to contribute for free is wonderful and a great opportunity for people who are just starting out in web publishing; often the experience, the community feedback and the industry freebies are seen as a reward in themselves. But as you know, there comes a time when these free contributors decide to move onto paid work. I think the Australian street press has a similar staff turnover: writers learn the ropes and then tend to leave within a few years.

  

  I think it’s really tough. It’s changed the dynamics and the economic structures of a whole range of things. The one thing I do think something like FasterLouder helps provide is an opportunity for feedback. It gives a great feedback loop and an opportunity for writers to see how many people have viewed their articles, and to get people to ‘heart’ and comment on it, discuss it. I think that is one of the great things that FasterLouder offers, in terms of being able to get some feedback on your writing.

  You could put something out on a blog about a gig that you went to on the weekend, but the number of people who are likely to see it is quite limited. I think you get to expose your work to a broader range of people and the pressure is not as intense, and as high as it would be as if you were writing for a very critical, discerning audience on a site like Mess+Noise. The parameters are not quite as restrictive.

  I think that’s really cool that you guys have kind of had that strategy from the start at FasterLouder, and then progressed on to Mess+Noise when the time was right.

  I think we tried to adopt that approach even before we had Mess+Noise, in the sense that the heads of the talented and the really passionate always pop up above the crowd, and we try to bring them in. As I said before, we’ve got staff here who came through that contributor process, and have now come through to be full-time employees down the line, or just contributors being paid by Mess+Noise.

  There are not millions of opportunities, but they do come up occasionally. Where possible, we always try to include the people who’ve worked with us over that time.

  The people who are really outstanding do tend to rise above the crowd and receive more opportunities, so it’s kind of a natural selection process. That’s cool. Moving on; your LinkedIn profile states that you’re adept at establishing profitable business models from niche social media.

  You’ve done your research!

  How long did it take for inthemix to become profitable, broadly speaking?

  Off the top of my head, I’m not entirely sure about inthemix. I think inthemix was probably more of a phenomenon than even we thought it was going to be. Our approach with what we did with our business was always to reinvest. inthemix, in isolation, had we just kept that company running as five or six people working on the business, it would be an extremely successful business, but what we’ve chosen to do is to build our company out, create Sound Alliance, and reinvest all that money back into building the business we have today.

  I think in isolation, inthemix is still a fantastic company, business, and community; all of those things, and it continues to grow. Every time we think we’ve definitely reached our maximum audience at the site, it defies belief and keeps on going. That’s a really solid business model right there. I didn’t really answer your question, did I?

  No, not specifically, but that’s okay. [Laughs] Has Sound Alliance ever sought venture capital funding?

  Yes, we have. We’re one of the few Australian companies in our industry who have succeeded in getting venture capital funding. I know a lot of people who have tried and failed. The process is exhausting, and it’s a whole new world out there, I can tell you.

  We managed to get a round of funding last year, and the partner is Albert Investments Group, which is a parent company of Albert Music, the publishing and recording business. They have music studios over in Neutral Bay; they’ve got AC/DC and Dallas Crane, and a few other acts. They’re a really great fit for us.

  We’ve really seen eye-to-eye with them in terms of the cultural sphere of our business and the fact that they’re family-run. They’re one of the oldest music businesses in Australia, and they ended up being a really great partner. There were a lot of companies fishing around out there when we were entering that ‘boom’ period just before the financial crisis There were a lot of conversations going on. I don’t think there was a single online company worth its salt that hadn’t been approached by numerous people, at that time. It was just the way it was back then.

  

  We’re very fortunate. We managed to take on a partner as a minority shareholder in the business, who shares our goals and our vision for what we’re trying to achieve. They are hugely supportive in getting us there, and have been able to provide a lot of value and not just in terms of capital investment, but in terms of the network they’ve been able to open us up to, their skills, and knowledge of the music industry have all been invaluable.

  So you guys had pursued that for most of your time as Sound Alliance, but you only found a partner, just last year?

  No, we’d only been out there looking for about nine months, or something like that. It wasn’t something that had been a priority prior to that.

  Returning to yourself; do you have a daily routine?

  Not really. If I had the choice, I would probably a lot more routine focused. My day is pretty irregular, in terms of what happens. I have a lot of regularly scheduled meetings that happen week in, week out but outside of that, I could be pulled in any number of directions, depending on what’s going on at any one time.

  In a way, I kind of like that aspect of my role, in that it’s very dynamic and it requires me to use left brain/right brain, and switch on and off in different occasions and at different times. It’s what keeps it really challenging. No, I don’t have a massive routine in terms of the way I structure my day.

  Has this changed since you started ten years ago?

  I wouldn’t say I’ve always been a massive routine person, in terms of what I do. I will always try and dedicate some of my day to researching into keeping up with what’s going on out there. I don’t always do it at the same time every day, but I’ll always spend some of my day doing that whenever I can sneak it in; when I’m on a cab checking my phone, checking out news stories and blogs, or when I get home before I go to bed at night, or however I can squeeze those types of things in. I don’t say “At 9:00 in the morning, I’m going to do this for twenty minutes.” I’m a bit more sporadic than that.

  Do you ever struggle with procrastination?

  When I’m tired, yeah, but I tend to make quite quick decisions. I’ve learned over the years that you can’t dwell on things too long. You have to use your instinct and your gut to make a lot of your decisions, where when you’ve got time to procrastinate and pore over the details, that’s great, and sometimes I’ll do that. But generally, my instincts will tell me which way to go and I just don’t have the time to procrastinate.

  So you don’t have any trouble remaining focused on the task at hand? You just devote the time necessary and then move on?

  Yeah, I think I can get through quite a bit of stuff quite quickly. I can process a lot of things during the day and move through quite a few things in a short space of time. If I have to focus on something, I’ll go home and work from home. If I’m writing something really important or working on numbers or spreadsheets, I’ll put my headphones on or get out of the office and try to focus on it there.

  Let’s talk about [Sound Alliance marketing consultancy arm] Thought By Them for a moment. Is it at the stage where companies and events come to you for consultancy or do you guys still submit proposals for these projects, like regular businesses?

  It’s a lot more people coming to us now. It used to be, in the early stages, us going out there and trying to tell people about what we’re doing. We’ve never really been out there in terms of pitching all the time, and trying to win big pitches. We have taken the approach that what we’re offering is quite a specialist thing and it doesn’t suit all brands; it only suits certain types of brands at some stage in their lifecycle. More often, they’ve kind of found us rather than us finding them.

  With Thought By Them, we didn’t want to get too big, too fast. We try to focus on delivering really good value and really good ideas, and constantly innovating, rather than exploding and taking on too many clients. We’ve really focused on having one client in one brand category, rather than having a lot of different clients in the same category.
  It’s been a really organic approach. I think that’s really suited us because we’ve been able to learn a lot during that time, and really hone our skills, like how unique our position is in the market.

  How did the music licensing and CD production arm of Thought By Them come about?

  We don’t do too much of that at the moment, to be honest. It was really more a case of just seeing opportunities for brands. We don’t tend to work within strict disciplines, in terms of our work arrangements and that type of thing. We tend to be quite fluid, and try and react as things are going on amongst consumers and provide our solutions right to that, rather than sticking within a mandate of just being a digital agency, or an events agency, or a music agency.
  With music licensing, and that type of thing, if it’s the right solution for what one of our clients is looking to achieve, then we would recommend it. It’s not something that we roll out as part of any standard product offering.

  I’m assuming that digital music distribution has affected the CD production aspect that you guys offer.

  Yeah, but the CD production stuff is such a small part of what we do. We’ve only really done it a few times for specific clients when it’s been a requirement, but it’s not really a core part of what Thought By Them is doing.

  You’re a few years older than me, so you knew a time before the web dominated our means of mass communication. Something that I’ve been doing more and more in the last year is reaching out to individuals who inspire or fascinate me, such as yourself. Do you have any tips for approaching these seemingly ultra-busy, really important figures?

  [Laughs] I can only look back on the people who have approached me, and the ones that have had success in doing so. I’ve never shut the door on anybody or denied anybody my time, if they’ve been polite in the way they’ve approached me and I think I can assist them. If they’ve taken an interesting approach, then I’ll always give my time.

  I’d be surprised if many other people who are in the industry would take a much different approach to that, but I’m sure some people do. Generally speaking, I think if people were reaching out, asking for information and advice, I’m more than happy to try and provide it, if I can squeeze in the time.

  With Nick Crocker [pictured right; Native Digital owner, and my mentor], for example, when he first got in touch with me, it was a matter of a mutual friend saying, “Hey, you should catch up with this person. It’s worthwhile meeting up with him,” as he came to me through Luke at Universal. There was never really an agenda. It was just an interesting guy worth catching up with, much the same way as he now passed your details along to me, and we’re talking today.

  I think it’s good to really try to work on your network. You don’t always have to start by targeting somebody who is right at the top of your inspiration tree. You can find your way there by other means.

  It’s best to just have a go. I think you’d be surprised; a lot of people have this misconception of “Oh my God, I could never just find that person’s email address, or contact them through LinkedIn or Twitter, and ask them if they fancy coffee.” There is no harm in trying. I think you might be surprised. I’ve probably had a couple of people approach me with an ulterior motive; maybe they were a recruiter or something like that and I might not have got back to them, but generally speaking, if I think it’s somebody who is doing it for the right reasons, I’ll always respond.

  I’ve definitely found what you mentioned about being surprised about who will meet up with me. It’s an approach that Nick introduced to me this year, and I’ve definitely been blown away by the response, the respect and attention that I’ve received from some people I would have never thought would have given me the time of day. It’s pretty amazing.

  There is this outward perception that the music industry is so unapproachable, and that all these people are up on a pedestal, but it’s not like that at all. I think they’re all just real people doing their thing, and one of the things that always attracted me to work in the music business is that I saw this bunch of people that had all come together of their own steam. Their own entrepreneurial tendencies and flare are at the core of what the music industry is all about. It’s a whole bunch of people who are really passionate and determined, and they really love what they do and really love the industry itself.

  I’ve found it’s quite consuming and quite seductive to be so drawn into a space by that. That’s why if you’re talking about getting someone’s time, they’ve all been in that position before, so I think most of them recognize that and they’re happy to pass on any pearls of wisdom they might have, to do their bit.

  Much as you have, today. Did you have any specific tactics that you used to connect with inspirational or motivational figures when Sound Alliance was starting up?

  Not really. I would just try and make sure that I was very present. I think if you’re really passionate about working in the music industry, you have to walk the walk and talk the talk. You got to do your research, get out there, go to the gigs, go to the clubs, or whatever your particular genre interest is. Meet the people, network, and get amongst it. That’s how opportunities and many things arise. I think you’ve got to live the life and get amongst it if you really want to be taken seriously in getting into this space.

  We’ve just been interviewing some staff this week. We invited some junior staff members to come back in and do a presentation to us on some ideas of how they would help promote some releases. The presentations yesterday were from this young guy and girl, and I was blown away by the amount of research they’d done, and how they seem to know our product. They’d gone into this great level of detail to understand what it was they were coming back with, even though they hadn’t really been given direction. Even though their ideas were slightly off in some areas, it was so impressive just to see people going to that level. I think that’s what it takes to get your foot in the door in this industry: you have to really stand out, and be really prepared to go the extra mile.

  There are a lot of people who just think “Oh yeah, it’d be cool to work in music,” or cool to work in fashion, or whatever, but it’s not really the right reason to be involved in something.

  My final question, Neil, I understand that Sound Alliance has a new web project on the horizon. Can you give me any hints on its focus?

  We’ve got quite a few actually. I don’t know which one you’re talking about. [Laughs]

  I can talk about a couple of things we’re doing. We’re re-launching inthemix towards the end of this year, though there’s no specific date set yet. It’s a fairly major sort of overhaul for inthemix, in terms of functionality, tools, the design, and what it offers.

  I think it will send that whole community off onto the next level, in terms of their engagement with the site, what they can do with it, and what it can give them. That’s something really exciting, whether you’re a DJ, producer, or just a punter, we’re going to offer a lot of things on those levels that are going to enable them to connect to other people in the same space and really take the essence of what ITM’s strengths are and style them up a little bit more.

  inthemix has been running on the same platform for about four years and we know it’s a little bit tired and dated; it’s not exactly Web 2.0. We’ve been honing a lot of those tools on our other sites and seeing how people use them and interact, and getting them ready to roll them out on the big beast [ITM]. That’s a pretty exciting project for us, pretty massive, and it brings to an end about a four-year development schedule.

  

  We’ve basically been putting all of our sites onto one codebase, one unified codebase. It basically means you’ll be able to make a change or add a new piece of functionality and they’ll all simultaneously go across all the sites. It will just have a slightly different front-end design look and feel. It will mean we will be able to get new developments to the market quicker, cheaper, and much more effectively without reinventing the wheel every time. This is quite a big launch for us.

  We’re also working on a whole heap of mobile stuff at the moment; we’re just about to launch a mobile site for Mess+Noise, to give that a try. We’ve launched mobile sites for inthemix forums, and we’re going to be rolling out a whole range of mobile stuff, possibly some apps, and a few things down the track, as well.

  We have this other thing called Sound Alliance Labs which we just launched recently, where we’ve allocated a budget every year, and our staff can pitch their own ideas for development. We have a monthly meeting where they have to come in and pitch ideas, not necessarily revenue-generating, not necessarily great business ideas, but just things they’ve seen or things they think would complement what we’re doing. They can either pitch them to the management team either individually or as groups.

  If we like their idea, we give them a budget and they can work on it outside of their hours. So if the developers come up with a great idea for an iPhone app or something like that, we give them a budget and pay them outside of their standard work hours to go away and develop it. We’re going to give an award for the best lab project every year, based on all the submissions that come through. We’re trying to maintain a focus on innovation and make sure that our staff have an opportunity to do all the things they’re really interested in outside of work, while bringing the benefit back to Sound Alliance, for the greater good of the overall company rather than going off and doing them on their own. We can just see a lot of our team working on some really exciting things, and we wanted to bring that within these walls, rather than see that innovation go off elsewhere. It’s things like that which are exciting and fun and challenging.

  And it’s fascinating for an outsider. It’s been really interesting to hear you speak about your past, the present, and the future. It’s been great to speak with you, Neil, and I thank you for your time.

  Cool, happy to share with you. I hope it’s been useful, and I look forward to seeing what’s ahead for you.

  If you’d like to get in touch, Neil Ackland is on the emails and the Twitters. Coincidentally, Denise Shrivell of Digital Ministry published an excellent interview with Neil earlier this week that focuses on the business side of Sound Alliance. Take a look.

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