All posts tagged it

  • SMH IT Pro story: “‘Larger technical issue’ in Facebook ad system”, December 2011

    A short feature for the Sydney Morning Herald’s IT Pro section. It’s my first work published under the SMH masthead. Excerpt below.

    ‘Larger technical issue’ in Facebook ad system

    Self-service ad platform gives advertiser grief.

    A Facebook employee has suggested the dramatic shifts in advertising rates on the company’s self-serve ad platform may be due to a “larger technical issue”, in an email to an Australian customer.

    The customer, Tim Levinson [pictured], manager of Sydney-based hip-hop music label Elefant Traks, claims to have experienced price hikes of up to 1000 per cent on the social network’s self-serve ad platform.

    Levinson has spent around $10,000 on Facebook advertisements in the last two years; roughly $100 per week, using the site’s pay-per-click model.

    In late July, he wrote a concerned email to Facebook’s ad sales team, noting that the pay-per-click rates had gone “inexplicably through the roof” – from $0.50 per click to as much as $5. The Elefant Traks manager – who performs under the MC name Urthboy, and is also a founding member of popular Sydney hip-hop group The Herd – noticed in July that the estimated cost-per-click suggested by Facebook’s self-serve ad system wouldn’t budge on its ‘suggested bid’ amount, regardless of whether he was bidding on popular – and therefore, more competitive and expensive – keywords such as ‘triple j’ and ‘bliss n eso’, or significantly less popular terms such as ‘sydney underground rap’.

    “I run a music business where a click results in an actual ‘sale’ only a certain percentage of the time,” he wrote in the email. “This is consistent across the board. The art is increasing that percentage through clever targeting. There is no way that $2 per click is value for money, let alone $3 or $4. There is no way that I gain useful information about the best keywords for targeting people who actually buy our product when the fee per click is the same, regardless of the targeted groups.”

    It took two weeks for a Facebook employee to respond. In the month of July, Levinson had been charged between $25 and $71 each day. On August 5, “Josie” from Facebook’s ‘Online Sales Operations’ team wrote back and explained how the pay-per-click system worked, despite Levinson having used the ad platform without problems for two years. His concerns remained, so the email conversation continued.

    For the full story, visit SMH IT Pro.

  • Interviewed: ‘5 Minutes With’ for ITJourno.com.au, 2011

    After being named as a finalist for ‘Best New Journalist’ in the 2010 Microsoft IT Journalism Awards last week, I was interviewed about my (limited) experience as a tech journalist for ITjourno.com.au.

    The interview isn’t public – ITjourno is for IT journalists only, as you might have guessed – so I’ve republished the Q+A below, with permission.

    5 minutes with Andrew McMillen
    by Allie Coyne, Tuesday 29th March 2011

    Where do you work and what do you do?

    I am a Brisbane-based freelance journalist. The majority of my writing is for the arts and entertainment space, for publications like Rolling Stone, The Weekend Australian, The Courier-Mail, TheVine.com.au and Mess+Noise. Tech journalism is a relatively new field for me; since October 2010, I’ve written about the video game industry for IGN Australia.

    Why did you decide to become a tech journalist?

    In mid-October 2010, there were rumours floating around that a video game development company named Krome Studios had fired all of its staff at both the Brisbane and Melbourne offices. At the time, they employed around 200 staff and were the largest game development company in Australia, so it was kind of a big deal. Yet it appeared that in the aftermath, no media outlets were investigating whether these rumours were true; and if so, why did the company collapse? So since I couldn’t find the answers elsewhere, I pitched the story idea to the editors at IGN Australia. It was the first time we’d been in contact, and they were immediately supportive of the story. I reached out to several former employees of the company, who anonymously provided their thoughts on why Krome collapsed. After speaking with those contacts, I got in touch with Krome Studios’ CEO, Robert Walsh, who agreed to provide his first media interview on the subject.

    I worked all of the above into a 2,800 word feature story which gave a comprehensive overview of the situation surrounding Krome Studios’ demise. This was the first time I’d written anything related to the games industry. As mentioned earlier, it only came about because I was curious to know the facts, and because no-one else was reporting on it. It wasn’t so much a decision – “that’s it, time to become a tech journalist!” – as it was a natural instinct to investigate an interesting and mysterious business development. It just so happened that the business was a video game developer. This led to further stories with IGN.

    What are you most proud of?

    In tech journalism terms, I’m most proud of securing the Krome story within a couple of weeks. It was an international exclusive, and judging by the response and coverage my article received afterwards, a lot of people wanted to know what went wrong with Krome Studios. That story immediately set the bar quite high for my ensuing feature stories for IGN. Since then, I’ve looked at Australian video games education and Australian big-budget game development. While neither were Krome-scale scoops, I’m proud of all three. But the Krome story was my favourite, because I was going where no-one else had gone before.

    Outside of tech journalism, I’m proud of making the most of the five minutes I had to interview hip-hop artist Big Boi – best known as half of the American duo Outkast – backstage in Sydney last November, for TheVine.com.au. It was tough to get something new out of Boi, since he’d been doing interviews – while playing video games – all day, but I eventually broke through with a few well-chosen questions.

    What are some top tips you can give PR pros for working with you most effectively?

    Get to the point. Don’t waste my time, and I won’t waste yours. If you’re emailing or calling me, you should be reasonably sure that I’ll be interested in hearing what you have to say because you’re representing a client who works within an industry that I write about. If this is not the case, don’t email or call. Find someone else who specialises in that particular area. There’s a lot to be said for tailoring your pitches to the right audience, rather than carpet-bombing as many journalists as you can find.

    What did you want to be growing up/ what would you be if not a tech journalist?

    One of my first career aspirations was to write about video games for Hyper Magazine, which I loved dearly throughout my childhood and adolescence. As it turned out, my senior editor at IGN Australia is Cam Shea, who edited Hyper between 2005 and 2007. So in a way I’ve ticked that box, though I tend to write about the business side of games rather than the beautiful graphics and totally sweet gameplay. Which is fine by me.

    Secret hobbies/ talents?

    I’m a passable bassist and competent guitarist. (There’s some evidence on YouTube, but it’s all pretty old footage.) I’m also decent at both IRL soccer and FIFA 11.

    What inspires you?

    Curiosity is my biggest inspiration. I can’t think of anything worse than sitting around, passively reading and accepting information. I want to be out there asking questions and challenging assumptions. That is the role of a journalist.

    Top 5 albums of all time.

    Led Zeppelin – Houses of the Holy
    At The Drive-In – Relationship Of Command
    Minus The Bear – Highly Refined Pirates
    The Drones – Wait Long By The River And The Bodies Of Your Enemies Will Float By
    The Knife – Deep Cuts

    Top-anything lists are ridiculously tough to answer, especially for a music critic. So these are five albums that I love dearly, whose place in the top five feels justified at the time of writing. (Whether I’d still feel that way tomorrow is another question.)

    What magazines/ publications do you subscribe to?

    Rolling Stone is the only magazine I subscribe to. I read The Weekend Australian and The Courier-Mail‘s Saturday magazine, Qweekend, religiously. Pretty much everything else is consumed online.

    What is the most important lesson you’ve learned about journalism?

    You can’t substitute curiosity, nor fake it. Remove curiosity from any journalistic equation, and it all comes crumbling down. If you’re not genuinely curious and enthused about a particular interview subject, industry, or topic, it’s going to reflect in your writing – in the worst possible way.

    What would your epitaph say?

    “I’ll leave it there.” I tend to say this at the end of every interview. It seems apt.

  • Finalist for Microsoft IT Journalism Awards of 2010

    I’m a finalist at the ninth annual Microsoft IT Journalism Awards of 2010 – also known as the ‘Lizzies’ – under the category of ‘Best New Journalist’. Details below:

    2010 Lizzies finalists announced

    MediaConnect is proud to present the finalists in the individual categories for the Microsoft IT Journalism Awards for 2010. The winners will be anno unced on Friday April 8th at the Awards ceremony held at Doltone House, Sydney.

    More than two hundred entries were received for the 9th Annual Awards, which will recognise excellence in technology media and journalism for the year of 2010.

    Best New Journalist

    Andrew McMillen
    Ben Grubb
    James Hutchinson
    Josh Taylor
    Lisa Banks
    Luke Hopewell
    Spandas Lui

    For the full list of nominees, visit the Lizzies website.

    This nomination is a result of my coverage of the Australian games industry for IGN Australia. Key stories include:

    Krome Studios: Things Fall Apart, November 2010

    It’s the question that’s been reverberating around the corridors of the Australian game industry for three weeks: what causes Australia’s largest video game development studio to close its doors? Andrew McMillen investigates, and discovers that Krome’s current situation isn’t as clear-cut as first reported.

    Australian Games Education: A 2010 Report Card, December 2010

    Do you want to work in the games industry? The good news is that over two dozen education institutions across Australia offer games-related degrees. But how valuable is having a degree? Are they keeping up with the changing face of development in Australia? And with so many studio closures how many jobs are there anyway? IGN AU finds out…

    A Matter Of Size: The State of Triple-A Game Development in Australia, February 2011

    IGN AU looks at whether the Aussie scene can still support big studios… and whether it should even want to.

  • The Vine album review: AXXONN – ‘Let’s Get It Straight’, December 2010

    An album review for The Vine. Excerpt below.

    AXXONN – Let’s Get It Straight

    Once a duo featuring No Anchor (and ex-Iron On) bassist (and sometime TheVine contributor) Ian Rogers, AXXONN now exists solely as an outlet for Brisbane artist Tom Hall, whose spectral sounds are captured on Let’s Get It Straight, Hall’s debut full-length under the AXXONN moniker.

    Stylistically, it’s a surprisingly mixed bag: where past releases consisted almost exclusively of noise and electronica-based compositions, here, Hall displays a willingness to step outside his comfort zone. He experiments with layered acoustic and electric guitars in ‘Golfini’, and a clean piano tone in ’10 Pound Trouble’, which opens with an extended sample of sparrows chirping. It’s unexpected, and almost laughable at first; then, cute. It’s the only moment that could be construed as humourous across nearly 50 minutes of furrowed-brow concentration. This isn’t to say that the album isn’t enjoyable – it is – but while it’s a tough record to hate, it’s even tougher to love. Diverse though the sounds contained within Let’s Get It Straight are, there’s few highlights, in the true sense of the word. Instead, the album works best as just that: a document to be observed in full. If just one track appeared on your iPod Shuffle, you’d probably skip it.

    But if you began with ‘Slave Driver’, the album opener, and let it play through to ‘Nai’, it works. ‘Slave Driver’ opens with less a roar than a glacial synth yawn; it evokes imagery of deep space, or an arctic tundra, or somewhere desolate; somewhere free from mankind’s greasy fingerprints. This feeling of isolation is why I return to the album: gradually, Hall’s soundscapes seem to increase in both density and volume until you find yourself lost in the mix.

    For the full review, visit The Vine. For more AXXONN, visit his website. The music video for his song ‘Let’s Get It Straight‘ is embedded below. Watch it – it’s great.